TechValidate Research on CA Infrastructure Management


Global 500 Company uses CA eHealth for Superior SLA Reporting

Introduction

This case study of a Global 500 computer services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“eHealth is used mostly for SLA reports. Lots of out of the box reports are available along with report customization feature.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Pricey and hard to find external resources
    • Other priorities

Use Case

  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Capacity Management
    • CA Data Center Infrastructure Management
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA education courses
    • CA Communities

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Server & system performance: superior
    • Compliance monitor & reporting: superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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