TechValidate Research on CA Infrastructure Management

CA Service Operations Insight (SOI) Case Study

State & Local Government


This case study of a State & Local Government is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.


The business challenges that led the profiled organization to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenge addressed with CA SOI:
    • Difficulty determining what changes potentially caused performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed organization uses:

  • CA SOI feature being used:
    • CA SOI Service View Dashboard
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
    • Microsoft SCOM
    • NAGIOS based on SampleConnector
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Availability
    • Alerts


The surveyed organization achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: up to 9
    • Event Management: 100+
    • Service Discovery Policies: up to 9
    • Alarm Queues: 49-25
  • Import business services from a CMDB
  • Features active with CA SOI:
    • Business services: 499-100
    • Daily alerts: 499-100
  • SLA’s are based on:
    • Availability

About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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