TechValidate Research on CA Infrastructure Management


Case Study: Large Consumer Products Company

Introduction

This case study of a small business consumer products company is based on a May 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA Nimsoft Monitor I have not had to turn away many requests. The tool can be very simple if monitoring the basics or it can be customized to monitor very intricate applications. "

“A consolidated view of each customer’s responsibilities is immeasurable.”

“CA Nimsoft Mointor provides better data presentation and exposure of what is being monitored.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Unify disparate, point monitoring tools
    • Accelerate problem resolution
    • Improve IT staff productivity
    • Improve customer and employee experience

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
    • End user experience
  • Monitors > 5000 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • Homegrown tools
    • BMC
    • An open source tool (i.e. Nagios)

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 4
    • APIs and extensibility: 5
    • Monitoring coverage (probes): 5
  • Was able to achieve the following by the following percentages:
    • Improve IT staff productivity: 15%-25%
    • Improve mean time to repair: 15%-25%
    • Reduce system & network outage: 15%-25%
    • Reduce time in managing tools : 25%-40%




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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