TechValidate Research on CA Infrastructure Management


Case Study: Large Enterprise Telecommunications Services Company Improves MTTR by >75%

Introduction

This case study of a large enterprise telecommunications services company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved MTTR
    • Improved service levels to end users
    • Identified the source of problems quickly
    • Reduced the number of alarms

Use Case

  • Has 10,000+ monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • Data Center Facilities (power, space, cooling)

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Scalability
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • Overall ease of use: Easy
    • Out-of-the-box functionality: very easy
    • Platform support OOTB: extremely easy
    • Spectrum report manager: very easy
  • Improved their MTTR by > 75% with CA Spectrum.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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