TechValidate Research on CA Infrastructure Management


Large Enterprise Financial Services Company combines CA eHealth with CA Spectrum

Introduction

This case study of a large enterprise financial services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We are currently re-building the Spectrum and eHealth environment. I think in the past eHealth capabilities have been underutilized. This will change once we have completed all the rebuild.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of internal resources
    • Other priorities

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring all network devices
    • Monitoring all servers
  • Currently runs the following in addition to CA eHealth:
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA education courses
    • CA Communities
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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