TechValidate Research on CA Infrastructure Management


State & Local Government Increases Productivity and Improves MTTR with CA Spectrum

Introduction

This case study of a state & local government is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Pre-empt service issues before user impact
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Improved reporting
    • Reduced the number of alarms

Use Case

  • Has 5,001 – 10,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Scalability
    • Value for price
    • Speed /time to value
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: very easy
    • spectrum report manager: very easy
  • Increased the productivity of their IT staff by 50% to 74% with CA Spectrum.
  • Improved their MTTR by 25% to 49% with CA Spectrum.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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