TechValidate Research on CA Infrastructure Management

CA Unified Communications Monitor Case Study: Fortune 500 Health Care Company


This case study of a Fortune 500 health care company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Unified Communications Monitor has enabled us to see problems more quickly. Having UC Monitor integrated with the Network Performance Center has helped consolidate voice and data.”


  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Reduce impact on IT network services through managed QoS
    • Leverage Cisco medianet technology for greater troubleshooting insight
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Reduced impact of unified communications on their IT network and on other applications
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
  • Is planning to start using medianet within the next 18 months.
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)


  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
    • Cisco Prime
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Ease of use

About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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