TechValidate Research on CA Infrastructure Management


CA Unified Infrastructure Management Case Study

Saic

Introduction

This case study of Saic is based on a February 2017 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led Saic to evaluate and ultimately select CA Unified Infrastructure Management were:

  • Having too many monitoring tools
  • Too much time being spent in issue resolution
  • Diagnosing the user experience
  • Scaling their monitoring to growth

Saic anticipates their biggest monitoring challenges in the next 12 months to include:

  • Monitoring the Cloud and more dynamic, newer infrastructures
  • The ability to add context to data across the different infrastructure platforms and applications
  • Using data to identify patterns, detect anomalies, and perform sophisticated trending
  • Diagnosing the performance of applications, infrastructure, and networks in business terms
  • Having visibility into the experience of customers and how this experience impacts business outcomes

Use Case

Saic uses the following key features and functionalities of CA Unified Infrastructure Management to monitor:

  • Physical and virtual servers
  • Packaged applications (e.g Exchange, SAP)
  • Storage
  • Databases
  • Hyper-converged infrastructure

Results

Saic achieved the following results with CA Unified Infrastructure Management:

  • Quickly customize and add new monitoring services because of CA’s open and flexible architecture
  • Improved their ability to track end user experience
  • Improved their mean time to repair
  • Improved their ability to monitor modern, Hybrid IT




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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