TechValidate Research on CA Infrastructure Management


CA Service Operations Insight (SOI) Case Study

Alphaserve

Introduction

This case study of Alphaserve is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenge addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • CA eHealth
    • BMC Remedy
  • Used CA SOI Quick Charts Dashboard for:
    • Quality
    • SLA

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 49-25
    • Event Management: 49-25
    • Service Discovery Policies: 49-25
    • Alarm Queues: 49-25
  • Import business services from CA Spectrum.
  • Feature active with CA SOI:
    • Business services: 99-50
  • SLA’s are based on:
    • Quality




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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