TechValidate Research on CA Infrastructure Management


Case Study: Large Enterprise Transportation Services Company

Introduction

This case study of a large enterprise transportation services company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA SOI allows our executive team to understand when business critical systems are at risk of underperforming.”

Challenges

  • Addresses the following critical challenges with CA SOI.
    • Difficulties finding the root cause of service problems

Use Case

  • Their CA Service Operations Insight (SOI) is in production deployment in their IT organization.
  • Uses CA SOI for the following purposes:
    • To communicate service status to business stakeholders and/or external customers

Results

  • Agrees with the following statement: “CA SOI is helping us transform our IT culture from being technology-focused to a service-focused organization.”
  • Agrees with the following statement: “CA SOI’s ability to pinpoint service impact across technology silos helps us proactively mitigate risk to our business.”




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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