TechValidate Research on CA Infrastructure Management


Case Study: Large Enterprise Telecommunications Services Company Benefits with CA Spectrum

Introduction

This case study of a large enterprise telecommunications services company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Comments from our users!
“CA Spectrum® has dropped the number of Unix false positives from the thousands of alerts to the hundreds just from its out of the box configuration. The alert self clearing mechanism is a key to the reduction in false positives.”

“It provides a far more accurate monitoring and alerting mechanism and even allows you to diagnose a large proportion of the alerts from the console directly, so that you don’t even need to be on the server.”

“The added functionality to easily customize and tune alerts makes it a very easy product to work with.”

Challenges

  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Reduced the number of alarms
    • excellent tool to integrate other alarms with southbound gateway

Use Case

  • Has 5,001 – 10,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices
    • Data Center Facilities (power, space, cooling)
    • We use it a lot as a ‘manager of managers’ for alarms from other systems.

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Flexibility
    • Very good range of mature features, highly customisable and it actually works reliably (unlike some other tools out there…)
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: extremely easy
    • out-of-the-box functionality: extremely easy
    • platform support OOTB: very easy
    • spectrum report manager: very easy
    • discovery configurations: very easy
  • Increased the productivity of their IT staff by 10% to 24% with CA Spectrum.
  • Improved their MTTR by 10% to 24% with CA Spectrum.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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