TechValidate Research on CA Infrastructure Management


Enterprise Telco Services Company uses eHealth for performance monitoring and reporting

Introduction

This case study of a large enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth is vastly used in performance monitoring and reporting across different networks. I foresee its future need to continue to grow, provided maintenance and supports are in place.”

Challenges

  • Held back from investing more into your infrastructure management and monitoring solutions because:
    • Pricey and hard to find external resources

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses too many products to count for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Network Flow Analysis
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • SLA reporting: vastly superior
    • Application performance: vastly superior
    • Server & system performance: vastly superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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