TechValidate Research on CA Infrastructure Management


CA Unified Communications Monitor Case Study: Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Reduce impact on IT network services through managed QoS
    • Monitor a variety of VoIP and video vendors
    • Leverage Cisco medianet technology for greater troubleshooting insight
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Improved service quality of their video service
    • Reduced impact of unified communications on their IT network and on other applications
    • Monitored multiple vendors’ UC systems with a single solution
    • Maintained consistent QoS policies over time
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)

Results

  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center
  • Increased the productivity of their IT staff by 50% to 74% with CA Unified Communications Monitor.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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