TechValidate Research on CA Infrastructure Management


CA Unified Infrastructure Management Case Study

Wipro Technologies

Introduction

This case study of Wipro Technologies is based on a September 2016 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

“CA Unified Infrastructure Management helps our organization speed and simplify the triage of infrastructure performance issues.”

“One great thing about CA UIM is that there is no data loss.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Unified Infrastructure Management:

  • Needed a technology upgrade
  • Had difficulty determining what changes preceded or caused performance issues
  • IT teams spent too much time blaming others versus finding and fixing issues
  • IT teams had difficulty spotting slow growing problems
  • IT teams being too reactive versus proactive

Use Case

The key features and capabilities of CA Unified Infrastructure Management that Wipro uses:

  • Dashboards
  • Unified view
  • Scalability
  • Customization

Results

Wipro achieved the following results with CA Unified Infrastructure Management:

  • Resolved issues faster and stopped the finger pointing
  • Improved the customer experience
  • Gained broad coverage of infrastructure components
  • Proactively addressed performance issues
  • Reduced time spent on ongoing administration of the business which helped speed deployment and adaptation of other projects
  • Spends less time managing their management tools and more time focusing on advancing the overall business
  • Increased the speeds of mean time to resolution (MTTR)
  • Rated CA UIM’s features when compared to the competition:
    • Unified view: significantly better
    • Dashboards: significantly better
    • Scalability: superior
    • Customization: significantly better
  • Realized improvements with CA UIM:
    • Improved end-user experience: > 75%
    • Reduced operational chaos: > 75%
    • Improved proactively preventing issues: > 75%
    • Reduced time spent in war room: 50-75%
    • Improved identifying root cause: 15 to 35%




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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