TechValidate Research on CA Infrastructure Management


Case Study: Fire Department, City Of NY

Introduction

This case study of Fire Department, City of NY is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service.

“[CA Spectrum] is very reliable, user friendly, and has easy navigation.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Eliminate change and configuration errors that lead to performance issues and outages
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Identified the source of problems quickly
    • Reduced the number of alarms

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Scalability
    • Value for price
    • Speed /time to value
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: Easy
    • spectrum report manager: Easy
    • discovery configurations: Easy
  • Increased the productivity of their IT staff by 50% to 74% with CA Spectrum.
  • Improved their MTTR by 50% to 74% with CA Spectrum.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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