TechValidate Research on CA Infrastructure Management

CA Service Operations Insight (SOI) Case Study

First National Bank Of South Africa


This case study of First National Bank of South Africa is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.


The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Identifying the root cause of most outages and identifying the Service that’s affected when there’s an outage

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
  • Connectors used with CA SOI:
    • CA APM
    • CA event management connect (Event integration), now looking into the CA UIM connector


The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 49-25
    • Event Management: up to 9
    • Alarm Queues: up to 9
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 500+
    • Daily alerts: 500+

About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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