TechValidate Research on CA Infrastructure Management


Case Study: Large Enterprise Construction Company

Introduction

This case study of a large enterprise construction company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth offers sophisticated performance reporting and out-of-the-box, role-based views, so that your organization can better understand the when, where and how of developing performance degradation. This performance reporting can enable your staff to be proactive, helping your organization avoid a loss in service quality. This infrastructure management solution from CA Technologies also helps you manage multi-vendor networks, systems, databases and client/server applications with proactive, real-time analysis, distilling data from disparate sources across all technology silos into predictive and actionable information. This helps to assure the health and availability of business services with centralized, proactive performance management of the IT infrastructure. Demonstrating IT business value to executive and business stakeholders with extensive reporting for performance and capacity planning.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Lack of internal resources
    • Other priorities

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: vastly superior
    • Application performance: vastly superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: vastly superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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