TechValidate Research on CA Infrastructure Management


State & Local Government uses CA eHealth to monitor WAN infrastructure

Introduction

This case study of a state & local government is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We currently use eHealth to monitor mostly our WAN infrastructure. We are currently in the process of adding our LAN infrastructure. The product has done fairly well for us for years.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Lack of internal resources
    • Pricey and hard to find external resources
    • Other priorities

Use Case

  • Is currently investigating ways to consolidate performance management tools.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
    • Dashboards for non-technical management
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Communities
    • www.CA.com
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • Application performance: superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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