TechValidate Research on CA Infrastructure Management

CA Service Operations Insight (SOI) Case Study

Large Enterprise Computer Software Company


This case study of a large enterprise computer software company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenge addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • ServiceNow
    • HP PAW
  • Used CA SOI Quick Charts Dashboard for:
    • SLA
    • Alerts


The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: 49-25
    • Service Discovery Policies: up to 9
    • Alarm Queues: up to 9
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: up to 9
    • Daily alerts: 500+
  • SLA’s are based on:
    • Availability

About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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