TechValidate Research on CA Infrastructure Management

CA Unified Communications Monitor Case Study: Large Enterprise Aerospace & Defense Company


This case study of a large enterprise aerospace & defense company is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Unified Communications Monitor has helped us to quickly troubleshoot any quality issue reports we receive from our remote sites.”


  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Reduce impact on IT network services through managed QoS
    • Monitor a variety of VoIP and video vendors
    • Leverage Cisco medianet technology for greater troubleshooting insight
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Reduced impact of unified communications on their IT network and on other applications
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • Cisco medianet
    • Microsoft® OCS/Lync®
  • Is planning to start using medianet in the next 6 months.


  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
    • A 3rd party solution
    • Cisco Prime & Prognosis
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center
    • Ease of use

About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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