TechValidate Research on CA Infrastructure Management


Case Study: Large Australian Telecommunications Solution Provider

Introduction

This case study of a large enterprise telecommunications services company is based on a June 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We really like the dashboards, reports, and alarm handling.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Reduce the cost and complexity of IT monitoring
    • Better support newer applications & technologies

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Network devices
  • Monitors 1001 to 5000 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • Homegrown tools
    • An open source tool (i.e. Nagios)
    • OpenNMS

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
  • APIs and extensibility: 4
  • Dashboards, alerts and reports: 4
  • Was able to achieve the following percentages:
    • Improve IT staff productivity: up to 15%
    • Improve mean time to repair: up to 15%
    • Reduce system & network outage: 15%-25%
    • Reduce time in managing tools : 15%-25%




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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