TechValidate Research on CA Infrastructure Management


CA Technologies Performance Management Case Study

Global 500 Banking Company

Introduction

This case study of a Global 500 banking company is based on a September 2016 survey of CA Technologies Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Performance Management helps our organization’s speed and simplify the triage of infrastructure network performance issues.”

“CA Performance Management ensures our Web services and underlying components are meeting SLA’s, and alerts the respective support teams when conditions are unusual or out of spec.”

“CA Performance Management offers proactive and predictive monitoring that supports more timely initiation of problem research, while depth of metric data supports investigation and zeroing in on the problem area more quickly. "

Challenges

The business challenges that led the global 500 banking company to evaluate and ultimately select CA Performance Management:

  • Limited capabilities with their existing monitoring tools
  • Decreased visibility into infrastructure due to technology complexity
  • Scalability issues with their existing monitoring solution

Use Case

The key features and functionalities of CA Performance Management the global 500 bank company uses

  • Increase ability of network operations IT team to be more proactive when addressing performance issues
  • Improve troubleshooting capabilities
  • Increased the ability to identify when and where to act to solve network performance issues

Results

The global 500 bank company achieved the following results with CA Performance Management:

  • Improved user experience by more than 75%
  • Improved monitoring visibility into complex network architectures and technologies* Increased scalability by more than 75%
  • Improved ability to monitor virtual networks by more than 50%
  • Increased the speed of mean time to resolution (MTTR)
  • Reduced complexity by more than 75%
  • Improved predictive analytics by more than 50%




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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