TechValidate Research on CA Infrastructure Management


CA Service Operations Insight (SOI) Case Study: Large Energy & Utilities Company

Introduction

This case study of a large enterprise energy & utilities company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
  • CA SOI addresses the following critical challenges:
    • Difficulties finding the root cause of service problems
    • End-users experiencing service problems before IT knows about them

Use Case

  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services

Results

  • Reduced the time-to-identify the root cause of service problems by 41% to 60% on average since they began using CA SOI.
  • Since they began using CA SOI, they reduced the time-to-resolve service problems by 41% to 60% on average.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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