TechValidate Research on CA Infrastructure Management


Reduce Blame with CA Network Flow Analysis for Global 500 Pharmaceuticals Company

Introduction

This case study of a Global 500 pharmaceuticals company is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Performance problems that took too long to resolve
  • The network being routinely blamed for application performance problems
  • Difficulty in determining network capacity needs for new applications and services
  • Uncertainty whether adding more network capacity would resolve performance problems

Use Case

  • Predominantly uses the following networking hardware in their environment:
    • Cisco
    • HP
    • Juniper Networks
  • Most concerned about the following traffic traversing across their network:
    • Applications
    • VoIP
    • Video

Results

  • Positively impacted revenue
  • Improved problem resolution (i.e. reduced MTTR, number of issues, etc.)
  • Better visibility into how well the network delivers applications to the users
  • Concise issue identification based on technology stack (network / server / application)
  • Improved value and perception of network infrastructure and services as the “backbone” for delivering critical application and business services.
  • Providing data to applicaiton teams to remediate their systems, rather than blaming the network to get a good network troubleshooter to do it for them.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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