TechValidate Research on CA Infrastructure Management


Large Enterprise Computer Software Company combines CA eHealth with SOI and Spectrum

Introduction

This case study of a large enterprise computer software company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We are using CA eHealth integrated with Spectrum and with SOI. We are fetching all performance reports from Spectrum and using SOI for ticketing of performance alerts.”

Challenges

Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA Communities

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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