TechValidate Research on CA Infrastructure Management


Case Study: Bed Bath & Beyond

Introduction

This case study of Bed Bath Beyond is based on a September 2014 survey of CA Application Delivery Analysis (formerly NetQoS SuperAgent) customers by TechValidate, a 3rd-party research service.

“CA Application Delivery Analysis (formerly NetQoS SuperAgent) enabled us to track real application response time without desktop or server-based agents, collect detailed diagnostics on-schedule or on-demand, accurately measure and track WAN-optimized transactions, validate and mitigate risks introduced by planned and unplanned changes, to better manage application availability and optimize end-user experience.”

Challenges

  • Motivated by the following when evaluating and/or selecting CA Application Delivery Analysis:
    • Fault domain (server, network, application) identification which was difficult and slow
    • Infrastructure investment requests that lacked sufficient supporting data or justification
    • The inability to proactively plan for capacity needs to support existing and planned growth

Use Case

  • Has the following CA Technologies Tools in combination with CA Application Delivery Analysis to monitor and manage their IT infrastructure:
    • CA Network Flow Analysis: data shown on same dashboards
    • CA Spectrum: tightly integrated
    • CA Performance Center: data shown on same dashboards
  • Finds the following valuable product features of CA Application Delivery Analysis:
    • Intuitive visualizations: strongly agree
    • Passive monitoring: strongly agree
    • Tracks WAN-Optimized Trans: agree
    • Automated investigations: agree
    • sLA reporting & alarms: agree

Results

  • Blamed the network for application performance degradation issues 50-75% of the time before implementing CA Application Delivery Analysis.
  • The network gets blamed for application performance degradation issues 10-25% of the time with CA Application Delivery Analysis in place.
  • Has had the following improvements or benefits with CA Application Delivery Analysis:
    • A faster and more effective triage process, resulting in reduced MTTR
    • Infrastructure capacity planning and optimization efforts are more proactive and accurate
    • Less blame and better collaboration between IT teams
  • Are up to 4 times faster or more with problem resolution when using CA Application Delivery Analysis (ADA).




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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