TechValidate Research on CA Infrastructure Management


Global 500 Pharmaceuticals Company cites CA eHealth as integral part of their environment

Introduction

This case study of a Global 500 pharmaceuticals company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth is an integral part of our infrastructure and performance management framework. It is used heavily for in many ITIL silos for various customers. In conjunction with other CA tools (mainly Spectrum) it is the best fit-for-purpose solution we have come across. Its stability is also unrivaled.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Other priorities

Use Case

  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Service Operations Insight
    • CA Spectrum
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
    • SNMP agents

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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