TechValidate Research on CA Infrastructure Management


CA Service Operations Insight (SOI) Case Study

Sonae Center Servicos II, S.A.

Introduction

This case study of Sonae Center Servicos II, S.A. is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty determining what changes potentially caused performance issues
    • Hard to identify slow growing problems

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI feature being used:
    • CA SOI Service View Dashboard
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
    • CA Unicenter NSM
    • Microsoft SCOM
  • Used CA SOI Quick Charts Dashboard for:
    • Risk

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: 24-10
    • Alarm Queues: up to 9
  • Create their own business services in CA SOI.
  • Features active with CA SOI:
    • Business services: up to 9
    • Daily alerts: 500+
  • SLA’s are based on:
    • Risk




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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