TechValidate Research on CA Infrastructure Management


Case Study: Large Enterprise Telecommunications Services Company

Introduction

This case study of a large enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth as a performance tool is very powerful, stable and provides good reports. Our overall experience with the tool has been fantastic.”

Challenges

Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
    • SNMP agents

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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