TechValidate Research on CA Infrastructure Management


CA Spectrum Case Study: Fortune 500 Pharmaceuticals Company

Introduction

This case study of a Fortune 500 pharmaceuticals company is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Its ease of use, compatibility with multiple vendors, and ability to interface with third-party products has made CA Spectrum a valuable tool.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Pre-empt service issues before user impact
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Identified the source of problems quickly
    • Improved reporting
    • Reduced the number of alarms

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Network Devices
    • Public/Private Cloud
    • Load Balancers, WAN accellerators

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Scalability
    • Value for price
    • Speed /time to value
    • Flexibility
    • Excellent tech support
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: very easy
    • spectrum report manager: Easy
    • discovery configurations: Easy




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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