TechValidate Research on CA Infrastructure Management


Case Study: Medium Enterprise Computer Hardware Company

Introduction

This case study of RagingWire Data Centers, Inc. is based on a April 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service.

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Accelerate problem resolution
    • Improve IT staff productivity
    • Deliver differentiated services to customers and users

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
    • Data center facilities (power, space, cooling)
    • End user experience
  • Monitors 200 to 500 devices with CA Nimsoft Monitor.
  • Replaced the following monitoring tools with CA Nimsoft Monitor:
    • Homegrown tools
    • HP
    • An open source tool (i.e. Nagios)

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 5
    • Unified view and control: 5
    • Dashboards, alerts and reports: 4
    • Monitoring coverage (probes): 4
  • Was able to achieve the following percentages:
    • Improve IT staff productivity: up to 15%
    • Improve mean time to repair: up to 15%
    • Reduce system & network outage: up to 15%
    • Reduce time in managing tools : up to 15%




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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