TechValidate Research on CA Infrastructure Management


Case Study: Dell Inc.

Introduction

This case study of Dell Inc. is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service.

“CA Spectrum provides a single source of hardware and network monitoring that allows views of performance prior to incidents being generated by existing hardware monitoring.”

Challenges

  • Purchased CA Spectrum in order to:
    • Pre-empt service issues before user impact
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Increased visibility across their network – physical and virtual
    • Identified the source of problems quickly

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: Easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: not easy
    • spectrum report manager: not easy
    • discovery configurations: very easy
  • Increased the productivity of their IT staff by < 10% with CA Spectrum.
  • Improved their MTTR by < 10% with CA Spectrum.




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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