TechValidate Research on CA Infrastructure Management

CA Service Operations Insight (SOI) Case Study

First National Bank Of South Africa


This case study of First National Bank of South Africa is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.


The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenge addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Reporting with Jaspersoft
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA Service Desk
    • CA Unicenter NSM
    • SNMP Catalyst
    • SNMP IFW
    • Microsoft SCOM
  • Used CA SOI Quick Charts Dashboard for:
    • Availability


The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: up to 9
    • Alarm Queues: up to 9
  • Import business services from a CMDB
  • Features active with CA SOI:
    • Business services: 499-100
    • Daily alerts: 500+
  • SLA’s are based on:
    • Availability

About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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