TechValidate Research on CA Infrastructure Management

CA Service Operations Insight (SOI) Case Study

Large Federal Agency


This case study of a Large Federal Agency is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.


The business challenges that led the profiled organization to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed organization uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • Microsoft SCOM
  • Used CA SOI Quick Charts Dashboard for:
    • Quality
    • Availability
    • Alerts


The surveyed organization achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: 49-25
    • Alarm Queues: 24-10
  • Create their own business services in CA SOI.
  • SLA’s are based on:
    • Quality
    • Availability

About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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