TechValidate Research on CA Infrastructure Management


Case Study: Alphaserve Technologies EU

Introduction

This case study of Alphaserve Technologies – EU is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“Good combination of products that give us the ability to cover many aspects of an IT infrastructure.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Pricey and hard to find external resources
    • Other priorities

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA education courses
    • CA Communities
    • www.CA.com
    • Google or other search engines

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior




About This Data

This data was sourced directly from verified users of CA Infrastructure Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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