TechValidate Research on CA Infrastructure Management

204 Case Studies – Page 1 of 7


CA Unified Infrastructure Management Case Study

Computer Network Solutions

Introduction

This case study of Computer Network Solutions is based on a March 2017 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

“CA Unified Infrastructure Management transforms and correlates our monitoring data into unified and proactive information, giving us the ability to diagnose the user experience and prescribe the necessary fixes to positively impact the business.”

Challenges

The business challenges that led Computer Network Solutions to evaluate and ultimately select CA Unified Infrastructure Management:

  • Having too many monitoring tools
  • Too much time being spent on issue resolution
  • Too much time being spent in configuring and deploying monitoring tools
  • Scaling their monitoring to growth

In addition, Computer Network Solutions anticipates the following to be their biggest monitoring challenges in the next 12 months:

  • Monitoring the Cloud and more dynamic, newer infrastructures
  • Using data to identify patterns, detect anomalies, and perform sophisticated trending
  • Diagnosing the performance of applications, infrastructure, and networks in business terms
  • Having visibility into the experience of customers and how this experience impacts business outcomes

Use Case

Computer Network Solutions uses the following key features and functionalities of CA Unified Infrastructure Management to monitor their:

  • Physical and virtual servers
  • Packaged applications (e.g Exchange, SAP)
  • Public cloud (e.g. AWS, Azure)
  • Private cloud
  • Storage
  • Databases

Results

Computer Network Solutions achieved the following results with CA Unified Infrastructure Management:

  • Reduced the amount of time spent managing tools and deploying monitoring configurations
  • Improved their ability to proactively monitor cloud performance and traditional IT infrastructure through a single view
  • Monitored traditional, dynamic, public, or private cloud environments and the services running on them
  • Quickly customize and add new monitoring services because of CA’s open and flexible architecture
  • Accelerated their ability to fix performance issues
  • Can collaborate across their organization to determine the root cause of performance issues
  • Spent less time managing their management tools and more time focusing on advancing the overall business
  • Increased their speeds of mean time to resolution (MTTR)

CA Unified Infrastructure Management Case Study

Large Enterprise Financial Services Company

Introduction

This case study of a large enterprise financial services company is based on a February 2017 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Unified Infrastructure Management transforms and correlates our monitoring data into unified and proactive information, giving us the ability to diagnose the user experience and prescribe the necessary fixes to positively impact the business.”

Challenges

The business challenges that led the large enterprise financial services company to evaluate and ultimately select CA Unified Infrastructure Management:

  • Having too many monitoring tools
  • Too much time being spent in issue resolution
  • A lack of end-to-end visibility across cloud, traditional infrastructure, and applications
  • Too much time being spent in configuring and deploying monitoring tools

Use Case

The key features and functionalities of CA Unified Infrastructure Management the large financial services company uses to monitor the following:

  • Physical and virtual servers
  • Packaged applications (e.g Exchange, SAP)
  • Storage
  • Databases

Results

The large financial services company achieved the following results with CA Unified Infrastructure Management:

  • Reduced the amount of time spent managing tools and deploying monitoring configurations
  • Improved their ability to proactively monitor cloud performance and traditional IT infrastructure through a single view
  • Improved their mean time to repair by more than 75 percent
  • Improved their ability to monitor modern, Hybrid IT by more than 75 percent
  • Accelerated their ability to fix performance issues

In addition, the company rated the following features as superior to the competition:

  • Unified Analytics View
  • Product architecture
  • Proactive Analytics

CA Unified Infrastructure Management Case Study

Bell

Introduction

This case study of BELL is based on a February 2017 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

“CA Unified Infrastructure Management transforms and correlates our monitoring data into unified and proactive information giving us the ability to diagnose the user experience and prescribe the necessary fix to positively impact the business.”

Challenges

Bell faced the following business challenges that led them to evaluate and ultimately select CA Unified Infrastructure Management:

  • Having too many monitoring tools
  • Their inability to monitor newer, modern infrastructures such as Cloud and containers
  • Too much time being spent in configuring and deploying monitoring tools

Use Case

Bell uses key features and functionalities of CA Unified Infrastructure to monitor:

  • Physical and virtual servers
  • Packaged applications (e.g Exchange, SAP)
  • Storage
  • Databases

Results

Bell achieved the following results with CA Unified Infrastructure Management:

  • Replaced Nagios, Zenoss and Microsoft
  • Monitor traditional, dynamic, public, or private cloud environments and the services running on them
  • Quickly customize and add new monitoring services because of CA’s open and flexible architecture
  • Increased their speeds of mean time to resolution (MTTR)

CA Unified Infrastructure Management Case Study

SuperValu

Introduction

This case study of Supervalu is based on a February 2017 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

“CA Unified Infrastructure Management transforms and correlates our monitoring data into unified and proactive information giving us the ability to diagnose the user experience and prescribe the necessary fix to positively impact the business.”

Challenges

SuperValu faced the following business challenges that led them to evaluate and ultimately select CA Unified Infrastructure Management:

  • Having too many monitoring tools
  • Their inability to monitor newer, modern infrastructures such as Cloud and containers
  • Too much time being spent in issue resolution
  • A lack of end-to-end visibility across cloud, traditional infrastructure, and applications
  • Too much time being spent in configuring and deploying monitoring tools
  • Diagnosing the user experience
  • Scaling their monitoring to growth

SuperValu anticipates the following to be their biggest monitoring challenges in the next 12 months:

  • Monitoring the Cloud and more dynamic, newer infrastructures
  • The ability to add context to data across the different infrastructure platforms and applications
  • Using data to identify patterns, detect anomalies, and perform sophisticated trending
  • Diagnosing the performance of applications, infrastructure, and networks in business terms
  • Having visibility into the experience of customers and how this experience impacts business outcomes

Use Case

SuperValu uses key features and functionalities of CA Unified Infrastructure Management to monitor:

  • Physical and virtual servers
  • Packaged applications (e.g Exchange, SAP)
  • Public cloud (e.g. AWS, Azure)
  • Private cloud
  • Storage
  • Databases
  • Hyper-converged infrastructures

Results

SuperValu achieved the following results with CA Unified Infrastructure Management:

  • Reduce the amount of time spent managing tools and deploying monitoring configurations
  • Significantly improve mean time to repair
  • Improve their ability to proactively monitor cloud performance and traditional IT infrastructure through a single view
  • Monitor traditional, dynamic, public, or private cloud environments and the services running on them
  • Quickly customize and add new monitoring services because of CA’s open and flexible architecture
  • Monitor and adopt newer cloud-based infrastructures
  • Accelerated their ability to fix performance issues
  • Can collaborate across their organization to determine the root cause of performance issues
  • Reduced the amount of time spent on ongoing administration of the business which helped speed deployment and adaptation of other projects
  • Spent less time managing their management tools and more time focusing on advancing the overall business
  • Eliminated the complexity, cost, and hassle of having to use and integrate multiple point monitoring tools
  • Increased their speeds of mean time to resolution (MTTR)

SuperValu rates the following CA UIM’s features as superior when compared to competitive products:

  • Unified Analytics View
  • Ease of management
  • User experience tracking
  • Product architecture
  • Proactive Analytics

CA Unified Infrastructure Management Case Study

Datotel

Introduction

This case study of Datotel is based on a February 2017 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

“CA Unified Infrastructure Management transforms and correlates our monitoring data into unified and proactive information giving us the ability to diagnose the user experience and prescribe the necessary fix to positively impact the business.”

Challenges

Datotel has the following business challenges that led it to evaluate and ultimately select CA Unified Infrastructure Management:

  • Inability to monitor newer, modern infrastructures such as Cloud and containers
  • A lack of end-to-end visibility across cloud, traditional infrastructure, and applications

The company anticipates the following to be their biggest monitoring challenges in the next 12 months:

  • Using data to identify patterns, detect anomalies, and perform sophisticated trending
  • Diagnosing the performance of applications, infrastructure, and networks in business terms
  • Having visibility into the experience of customers and how this experience impacts business outcomes

Use Case

Datotel uses key features and functionalities of CA Unified Infrastructure Management to monitor:

  • Physical and virtual servers
  • Private cloud
  • Storage

Results

Datotel achieved the following results with CA Unified Infrastructure Management:

  • Reduced the amount of time spent managing tools and deploying monitoring configurations
  • Improved their ability to proactively monitor cloud performance and traditional IT infrastructure through a single view
  • Can now monitor traditional, dynamic, public, or private cloud environments and the services running on them
  • Accelerated their ability to fix performance issues
  • Reduced the amount of time spent on ongoing administration of the business which helped speed deployment and adaptation of other projects
  • Spent less time managing their management tools and more time focusing on advancing the overall business
  • Eliminated the complexity, cost, and hassle of having to use and integrate multiple point monitoring tools

CA Unified Infrastructure Management Case Study

Saic

Introduction

This case study of Saic is based on a February 2017 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led Saic to evaluate and ultimately select CA Unified Infrastructure Management were:

  • Having too many monitoring tools
  • Too much time being spent in issue resolution
  • Diagnosing the user experience
  • Scaling their monitoring to growth

Saic anticipates their biggest monitoring challenges in the next 12 months to include:

  • Monitoring the Cloud and more dynamic, newer infrastructures
  • The ability to add context to data across the different infrastructure platforms and applications
  • Using data to identify patterns, detect anomalies, and perform sophisticated trending
  • Diagnosing the performance of applications, infrastructure, and networks in business terms
  • Having visibility into the experience of customers and how this experience impacts business outcomes

Use Case

Saic uses the following key features and functionalities of CA Unified Infrastructure Management to monitor:

  • Physical and virtual servers
  • Packaged applications (e.g Exchange, SAP)
  • Storage
  • Databases
  • Hyper-converged infrastructure

Results

Saic achieved the following results with CA Unified Infrastructure Management:

  • Quickly customize and add new monitoring services because of CA’s open and flexible architecture
  • Improved their ability to track end user experience
  • Improved their mean time to repair
  • Improved their ability to monitor modern, Hybrid IT

CA Unified Infrastructure Management Case Study

Cerner Corporation

Introduction

This case study of Cerner Corporation is based on a February 2017 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

“CA Unified Infrastructure Management transforms and correlates our monitoring data into unified and proactive information giving us the ability to diagnose the user experience and prescribe the necessary fix to positively impact the business.”

Challenges

The business challenges that led the Cerner Corporation to evaluate and ultimately select CA Unified Infrastructure Management include:

  • Too much time being spent in configuring and deploying monitoring tools
  • Diagnosing the user experience
  • Scaling their monitoring to growth

In addition, Cerner Corporation anticipates the following to be their biggest monitoring challenges in the next 12 months:

  • Using data to identify patterns, detect anomalies, and perform sophisticated trending
  • Diagnosing the performance of applications, infrastructure, and networks in business terms
  • Having visibility into the experience of customers and how this experience impacts business outcomes

Use Case

Cerner Corporation uses the following key features and functionalities of CA Unified Infrastructure Management to monitor:

  • Physical and virtual servers
  • Storage
  • Databases

Results

Cerner Corporation achieved the following results with CA Unified Infrastructure Management:

  • Reduced the amount of time spent managing tools and deploying monitoring configurations
  • Significantly improved mean time to repair
  • Enabled to quickly customize and add new monitoring services because of CA’s open and flexible architecture
  • Improved their mean time to repair between 50% -and 75%
  • Reduced the amount of time spent monitoring by 50% to 75%
  • Improved their ability to proactively resolve issues by 50% to 75%
  • Accelerated their ability to fix performance issues
  • Eliminated the complexity, cost, and hassle of having to use and integrate multiple point monitoring tools
  • Increased their speeds of mean time to resolution (MTTR)

CA Unified Infrastructure Management Case Study

F3 Technology Partners

Introduction

This case study of F3 Technology Partners is based on a February 2017 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

“CA Unified Infrastructure Management transforms and correlates our monitoring data into unified and proactive information giving us the ability to diagnose the user experience and prescribe the necessary fix to positively impact the business.”

Challenges

The business challenges that led F3 Technology Partners to evaluate and ultimately select CA Unified Infrastructure Management:

  • Having too many monitoring tools
  • Scaling their monitoring to growth

In addition, F3 Technology Partners anticipates monitoring the Cloud and more dynamic, newer infrastructures to be their biggest monitoring challenges in the next 12 months

Use Case

The key features and functionalities of CA Unified Infrastructure Management that F3 Technology Partners uses to monitor include:

  • Physical and virtual servers
  • Packaged applications (e.g Exchange, SAP)
  • Public cloud (e.g. AWS, Azure)
  • Private cloud
  • Storage
  • Databases
  • Network

Results

F3 Technology Partners achieved the following results with CA Unified Infrastructure Management:

  • Improved their ability to proactively monitor cloud performance and traditional IT infrastructure through a single view
  • The ability to monitor traditional, dynamic, public, or private cloud environments and the services running on them
  • Enabled to quickly customize and add new monitoring services because of CA’s open and flexible architecture
  • Reduced the amount of time spent monitoring by more than 75%
  • Improved their ability to monitor modern, Hybrid IT: 50% – 75%
  • Reduced the amount of time spent on ongoing administration of the business which helped speed deployment and adaptation of other projects

CA Unified Infrastructure Management Case Study

Fujitsu Computer Systems Corporation

Introduction

This case study of Fujitsu Computer Systems Corporation is based on a February 2017 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led Fujitsu Computer Systems Corporation to evaluate and ultimately select CA Unified Infrastructure Management included:

  • Their inability to monitor newer, modern infrastructures such as Cloud and containers
  • Diagnosing the user experience
  • Scaling their monitoring to growth

In addition, Fujitsu Computer Systems Corporation anticipates the following to be their biggest monitoring challenges in the next 12 months:

  • Monitoring the Cloud and more dynamic, newer infrastructures
  • Using data to identify patterns, detect anomalies, and perform sophisticated trending
  • Having visibility into the experience of customers and how this experience impacts business outcomes

Use Case

Fujitsu Computer Systems Corporation uses the following key features and functionalities of CA Unified Infrastructure Management to monitor:

  • Physical and virtual servers
  • Packaged applications (e.g Exchange, SAP)
  • Private cloud
  • Databases

Results

Fujitsu Computer Systems Corporation achieved the following results with CA Unified Infrastructure Management:

  • Reduced the amount of time spent managing tools and deploying monitoring configurations
  • Significantly improved mean time to repair
  • Improved their ability to track end user experience by > 75%
  • Eliminated the complexity, cost, and hassle of having to use and integrate multiple point monitoring tools
  • Increased their speeds of mean time to resolution (MTTR)

CA Technologies Performance Management Case Study

Global 500 Telecommunications Services Company Improves Network Insight by Switching from HP to CA Performance Management

Introduction

This case study of a Global 500 telecommunications services company is based on a September 2016 survey of CA Technologies Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Performance Management provides a better overview of the performance of all network components and ports.”

Challenges

The business challenges that led the global 500 telecommunications services company to evaluate and ultimately select CA Performance Management:

  • Challenges prior to adopting CA Performance Management:
    • An overly reactive network operations team
    • Scalability issues with their existing monitoring solution

Use Case

This Global 500 Telecommunications company evaluated and switched from HP.

Key benefits of CA Performance Management for this company include:

  • Improve ability to proactively address network performance issues
  • Improve the user experience
  • Increase the speed of mean time to resolution (MTTR)
  • Optimize network operational efficiency

Results

This Global 500 Telecommunications Services company achieved the following results with CA Performance Management:

  • Improved the user experience by more than 75%
  • Increased scalability by more than 75%
  • Improved predictive analytics by more than 50%
  • Reduced complexity by more than 75%

CA Technologies Performance Management Case Study

Government Employees Insurance Company

Introduction

This case study of Government Employees Insurance Company is based on a September 2016 survey of CA Technologies Performance Management customers by TechValidate, a 3rd-party research service.

“CA Performance Management helps our organization speed and simplify the triage of infrastructure network performance issues.”

Challenges

The business challenges that led Government Employee Insurance Company to evaluate and ultimately select CA Performance Management:

  • Decreased visibility into infrastructure due to technology complexity
  • Weak prescriptive analytics

Use Case

The key features and functionalities of CA Technologies Performance Management that Government Employee Insurance Company uses:

  • Predictive analytics
  • Capacity planning
  • Ability to lower cost of operation
  • Ability to enable business growth through controlled scaling of operations

Results

The surveyed company achieved the following results with CA Technologies Performance Management:

  • Improved user experience by up to 35%
  • Increased scalability by more than 35%
  • Increased predictive analytics by more than 35%
  • Improved ability to manage virtual networks up to 35%
  • Reduced complexity by more than 35%
  • Increased the speed of mean time to resolution (MTTR)

CA Technologies Performance Management Case Study

Global 500 Banking Company

Introduction

This case study of a Global 500 banking company is based on a September 2016 survey of CA Technologies Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Performance Management helps our organization’s speed and simplify the triage of infrastructure network performance issues.”

“CA Performance Management ensures our Web services and underlying components are meeting SLA’s, and alerts the respective support teams when conditions are unusual or out of spec.”

“CA Performance Management offers proactive and predictive monitoring that supports more timely initiation of problem research, while depth of metric data supports investigation and zeroing in on the problem area more quickly. "

Challenges

The business challenges that led the global 500 banking company to evaluate and ultimately select CA Performance Management:

  • Limited capabilities with their existing monitoring tools
  • Decreased visibility into infrastructure due to technology complexity
  • Scalability issues with their existing monitoring solution

Use Case

The key features and functionalities of CA Performance Management the global 500 bank company uses

  • Increase ability of network operations IT team to be more proactive when addressing performance issues
  • Improve troubleshooting capabilities
  • Increased the ability to identify when and where to act to solve network performance issues

Results

The global 500 bank company achieved the following results with CA Performance Management:

  • Improved user experience by more than 75%
  • Improved monitoring visibility into complex network architectures and technologies* Increased scalability by more than 75%
  • Improved ability to monitor virtual networks by more than 50%
  • Increased the speed of mean time to resolution (MTTR)
  • Reduced complexity by more than 75%
  • Improved predictive analytics by more than 50%

CA Technologies Performance Management Case Study

Large Enterprise Financial Services Company

Introduction

This case study of a large enterprise financial services company is based on a September 2016 survey of CA Technologies Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Performance Management has provided stability, scalability, and usability to our network monitoring environment.”

Challenges

The business challenges that led a large enterprise financial services company to evaluate and ultimately select CA Performance Management:

  • Limited capabilities with their existing monitoring tools
  • Scalability issues with their existing monitoring solution
  • A deteriorating user experience

Use Case

The key features and functionalities of CA Performance Management the large enterprise financial services company surveyed uses:

  • The ability to proactively address network performance issues
  • The ability to monitor virtual networks
  • Dashboards
  • Simplified management of modern technologies, like SDN and cloud

Results

The large enterprise financial services company surveyed achieved the following results with CA Performance Management:

  • Improved user experience by more than 50%
  • Rated the dashboards as superior when compared to competitive products
    *Improved scalability by more than 50%
  • Increased predictive analytics by more than 50%
  • Improved the ability to manage virtual networks by more than 50%
  • Reduced complexity by more than 50%

CA Technologies Performance Management Case Study

Speed of Triage is Why this Fortune 500 Insurance Company Selected CA Performance Management over HPE

Introduction

This case study of a Fortune 500 insurance company is based on a September 2016 survey of CA Technologies Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Performance Management helps our organization speed and simplify the triage of infrastructure network performance issues.”

Challenges

The business challenges that led the fortune 500 Insurance company to evaluate and ultimately select CA Performance Management:

  • Limited capabilities with their existing monitoring tools
  • Weak prescriptive analytics

Use Case

This F500 insurance company evaluated and switched from HPE to CA Performance Management.

Key benefits of CA Performance Management for this company included:

  • Increased the ability to identify when and where to act to solve network performance issues
  • Ability to lower cost of operation
  • Ability to enable business growth through controlled scaling of operations

Results

This F500 insurance company ranked CA Performance Management’s features as follows when compared to the competition:

  • Dashboard: better than
  • Predictive analytics: better than
  • Scalability: better than
  • Edge monitoring: better than
  • Monitoring virtual networks: better than

CA Technologies Performance Management Case Study

Small Business Computer Software Company

Introduction

This case study of a small business computer software company is based on a September 2016 survey of CA Technologies Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA Performance Management helps our organization speed and simplify the triage of infrastructure network performance issues.”

“I’m happy with the way we can interact with the system and the possibility to extend the system to support additional devices or present data in various formats.”

Challenges

The business challenges that led the small business computer software company to evaluate and ultimately select CA Performance Management:

  • Scalability issues with their existing monitoring solution
  • Solution extension, new device certifications.

Use Case

The key features and functionalities of CA Performance Management the small business computer software company uses:

  • Ability to monitor, store, and analyze performance data across large, complex, multi-technology, multi-vendor network infrastructures
  • Monitor virtual networks
  • Ease of solution extension

Results

The small business computer software company achieved the following results with CA Performance Management:

  • Improved user experience more than 75%
  • Ability to monitor virtual networks significantly better
  • Improved scalability more than 75%
  • Reduced complexity more than 35%
  • Improved predictive analytics more than 35%

CA Technologies Performance Management Case Study

Unisys

Introduction

This case study of Unisys is based on a November 2016 survey of CA Technologies Performance Management customers by TechValidate, a 3rd-party research service.

“CA Performance Management has faster Dashboard loading times and is far more user-friendly than other products.”

Challenges

The business challenges that led Unisys to evaluate and ultimately select CA Performance Management:

  • Limited capabilities with their existing monitoring tools
  • Decreased visibility into infrastructure due to technology complexity
  • Scalability issues with their existing monitoring solution

Use Case

The key features and functionalities of CA Performance Management that Unisys uses:

  • Troubleshooting network performance issues
  • Identifying what caused network performance issues
  • Capacity planning
  • Proactive monitoring of the quality of service delivered to customers

Results

Unisys achieved the following results with CA Performance Management:

*Improved scalability by more than 50%
*Improved their ability to proactively address network performance issues

  • Improved user experience
  • Ability to enable business growth through controlled scaling of operations
  • Lowered cost of operation

CA Unified Infrastructure Management Case Study

Capgemini

Introduction

This case study of Capgemini is based on a September 2016 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

“CA Unified Infrastructure Management helps our organization speed and simplify the triage of infrastructure performance issues.”

“It makes it easier to track the problems or even avoid them happening.”

Challenges

The business challenges that led Capgemini to evaluate and ultimately select CA Unified Infrastructure Management:

  • Had too many different monitoring tools
  • Had limited capabilities with their existing monitoring tools
  • Difficulty determining what changes precede or cause performance issues
  • Difficulty spotting slow growing problems
  • IT teams being too reactive versus proactive

Use Case

The key features and functionalities of CA Unified Infrastructure Management that Capgemini uses:

  • Having a single, unified view to monitor IT technologies and services
  • Helping to improve the customer experience
  • Having the ability to create customized dashboards

Results

The surveyed company achieved the following results with CA Unified Infrastructure Management:

  • Improved end-user experience: 50-75%
  • Reduced operational chaos: 50-75%
  • Improved proactively preventing issues: > 75%
  • Reduced time spent in war room: 50-75%
  • Improved identifying root cause: > 75%
  • Benefits realized since adopting CA UIM:
    • Collaborated across their organization to determine the root cause of performance issues
    • Spends less time managing their management tools and more time focusing on advancing the overall business
    • Eliminated the complexity, cost, and hassle of having to use and integrate multiple point monitoring tools

CA Unified Infrastructure Management Case Study

GEK Holdings

Introduction

This case study of GEK Holdings is based on a September 2016 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

“CA Unified Infrastructure Management helps our organization speed and simplify the triage of infrastructure performance issues.”

“Provides a better visualization of our Infrastructure Health.”

Challenges

GEK Holdings had limited capabilities with their existing monitoring tools which led them to evaluate and ultimately select CA Unified Infrastructure Management:

Use Case

The key features and functionalities of CA Unified Infrastructure Management that GEK Holdings uses:

  • Reducing the number of monitoring tools
  • Having the ability to create customized dashboards
  • Having broad coverage of infrastructure components

Results

GEK Holdings achieved the following results with CA Unified Infrastructure Management:

  • Improved end-user experience: 50-75%
  • Reduced operational chaos: 50-75%
  • Improved proactively preventing issues: 50-75%
  • Reduced time spent in war room: 50-75%
  • Improved identifying root cause: 50-75%

Benefits realized since adopting CA UIM:

  • Can fix performance issues faster
  • Collaborated across their organization to determine the root cause of performance issues
  • Reduced time spent on ongoing administration of the business which helped speed deployment and adaptation of other projects
  • Increased the speeds of mean time to resolution (MTTR)

CA Unified Infrastructure Management Case Study

Wipro Technologies

Introduction

This case study of Wipro Technologies is based on a September 2016 survey of CA Unified Infrastructure Management customers by TechValidate, a 3rd-party research service.

“CA Unified Infrastructure Management helps our organization speed and simplify the triage of infrastructure performance issues.”

“One great thing about CA UIM is that there is no data loss.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Unified Infrastructure Management:

  • Needed a technology upgrade
  • Had difficulty determining what changes preceded or caused performance issues
  • IT teams spent too much time blaming others versus finding and fixing issues
  • IT teams had difficulty spotting slow growing problems
  • IT teams being too reactive versus proactive

Use Case

The key features and capabilities of CA Unified Infrastructure Management that Wipro uses:

  • Dashboards
  • Unified view
  • Scalability
  • Customization

Results

Wipro achieved the following results with CA Unified Infrastructure Management:

  • Resolved issues faster and stopped the finger pointing
  • Improved the customer experience
  • Gained broad coverage of infrastructure components
  • Proactively addressed performance issues
  • Reduced time spent on ongoing administration of the business which helped speed deployment and adaptation of other projects
  • Spends less time managing their management tools and more time focusing on advancing the overall business
  • Increased the speeds of mean time to resolution (MTTR)
  • Rated CA UIM’s features when compared to the competition:
    • Unified view: significantly better
    • Dashboards: significantly better
    • Scalability: superior
    • Customization: significantly better
  • Realized improvements with CA UIM:
    • Improved end-user experience: > 75%
    • Reduced operational chaos: > 75%
    • Improved proactively preventing issues: > 75%
    • Reduced time spent in war room: 50-75%
    • Improved identifying root cause: 15 to 35%

CA Service Operations Insight (SOI) Case Study

Soluciones Netready

Introduction

This case study of Soluciones Netready is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes potentially caused performance issues
    • Hard to identify slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA APM
    • CA Service Desk
    • ORION SOLARWINS
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: up to 9
    • Event Management: 24-10
    • Service Discovery Policies: up to 9
    • Alarm Queues: 24-10
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: up to 9
    • Daily alerts: up to 9
  • SLA’s are based on:
    • Quality
    • Risk
    • Availability
    • Health

CA Service Operations Insight (SOI) Case Study

Nethus

Introduction

This case study of Nethus is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes potentially caused performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA Service Desk
    • CA eHealth
    • CA Unicenter NSM
    • SNMP Catalyst
    • Microsoft SCOM
  • Used CA SOI Quick Charts Dashboard for:
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: up to 9
    • Event Management: 24-10
    • Service Discovery Policies: 24-10
    • Alarm Queues: up to 9
  • Import business services from CA Spectrum
  • Features active with CA SOI:
    • Business services: up to 9
    • Daily alerts: up to 9
  • SLA’s are based on:
    • Availability
    • Health

CA Service Operations Insight (SOI) Case Study

HCL Technologies

Introduction

This case study of HCL Technologies is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes potentially caused performance issues
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Reporting with CABI BOXI
    • CA SOI Event Management
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • CA eHealth
    • ServiceNow
    • Delphix
  • Used CA SOI Quick Charts Dashboard for:
    • Availability
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: 100+
    • Service Discovery Policies: up to 9
    • Alarm Queues: 99-50
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 99-50
    • Daily alerts: 500+
  • SLA’s are based on:
    • Risk
    • Availability
    • Health

CA Service Operations Insight (SOI) Case Study

Opentech Comercial Servicos De Importacao Exportacao LTDA

Introduction

This case study of Opentech Comercial Servicos De Importacao Exportacao LTDA is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes potentially caused performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
    • CA eHealth
    • SNMP Catalyst
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 100+
    • Event Management: 99-50
    • Service Discovery Policies: 99-50
    • Alarm Queues: 99-50
  • Import business services from a CMDB
  • Features active with CA SOI:
    • Business services: 499-100
    • Daily alerts: 499-100
  • SLA’s are based on:
    • Quality
    • Risk
    • Availability

CA Service Operations Insight (SOI) Case Study

Volkswagen Procurement Service

Introduction

This case study of Volkswagen Procurement Service is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty determining what changes potentially caused performance issues
    • Hard to identify slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
    • SNMP IFW
    • Microsoft SCOM
    • HP UCMDB
    • HP Service Manager
    • IBM Netcool and universal connector
  • Used CA SOI Quick Charts Dashboard for:
    • Availability

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 99-50
    • Event Management: 100+
    • Service Discovery Policies: 100+
    • Alarm Queues: 49-25
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 500+
    • Daily alerts: 500+
  • SLA’s are based on:
    • Quality
    • Risk
    • Availability
    • Health

CA Service Operations Insight (SOI) Case Study

First National Bank Of South Africa

Introduction

This case study of First National Bank of South Africa is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenge addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Reporting with Jaspersoft
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA Service Desk
    • CA Unicenter NSM
    • SNMP Catalyst
    • SNMP IFW
    • Microsoft SCOM
  • Used CA SOI Quick Charts Dashboard for:
    • Availability

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: up to 9
    • Alarm Queues: up to 9
  • Import business services from a CMDB
  • Features active with CA SOI:
    • Business services: 499-100
    • Daily alerts: 500+
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

State & Local Government

Introduction

This case study of a State & Local Government is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenge addressed with CA SOI:
    • Difficulty determining what changes potentially caused performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed organization uses:

  • CA SOI feature being used:
    • CA SOI Service View Dashboard
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
    • Microsoft SCOM
    • NAGIOS based on SampleConnector
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Availability
    • Alerts

Results

The surveyed organization achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: up to 9
    • Event Management: 100+
    • Service Discovery Policies: up to 9
    • Alarm Queues: 49-25
  • Import business services from a CMDB
  • Features active with CA SOI:
    • Business services: 499-100
    • Daily alerts: 499-100
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

Sonae Center Servicos II, S.A.

Introduction

This case study of Sonae Center Servicos II, S.A. is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty determining what changes potentially caused performance issues
    • Hard to identify slow growing problems

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI feature being used:
    • CA SOI Service View Dashboard
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
    • CA Unicenter NSM
    • Microsoft SCOM
  • Used CA SOI Quick Charts Dashboard for:
    • Risk

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: 24-10
    • Alarm Queues: up to 9
  • Create their own business services in CA SOI.
  • Features active with CA SOI:
    • Business services: up to 9
    • Daily alerts: 500+
  • SLA’s are based on:
    • Risk

CA Service Operations Insight (SOI) Case Study

Nethus

Introduction

This case study of Nethus is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Reporting with CABI BOXI
    • CA SOI Reporting with Jaspersoft
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
  • Used CA SOI Quick Charts Dashboard for:
    • Availability
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 24-10
    • Event Management: 49-25
    • Service Discovery Policies: up to 9
    • Alarm Queues: 49-25
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: up to 9
    • Daily alerts: 49-10
  • SLA’s are based on:
    • Availability

CA Service Operations Insight (SOI) Case Study

HCL Technologies

Introduction

This case study of HCL is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Difficulty determining what changes potentially caused performance issues
    • Hard to identify slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI feature being used:
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA Spectrum IM
    • CA UIM
    • ServiceNow
  • Used CA SOI Quick Charts Dashboard for:
    • Availability

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 99-50
    • Event Management: 24-10
    • Service Discovery Policies: up to 9
    • Alarm Queues: 24-10
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 99-50
    • Daily alerts: 499-100
  • SLA’s are based on:
    • Availability
    • Health

CA Service Operations Insight (SOI) Case Study

Catta Consulting, S.R.O.

Introduction

This case study of Catta Consulting, S.R.O. is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
    • CA eHealth
    • SNMP IFW
    • Microsoft SCOM
    • HP UCMDB
    • HP Service Manager
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 49-25
    • Event Management: 99-50
    • Service Discovery Policies: 99-50
    • Alarm Queues: 100+
    • Mixed. We create own services and also import them from CMDB
  • Features active with CA SOI:
    • Business services: 499-100
    • Daily alerts: 500+
  • SLA’s are based on:
    • Quality
    • Risk
    • Availability
    • Health



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