TechValidate Research on CA Infrastructure Management

Introduction

This case study of a Fortune 500 insurance company is based on a September 2016 survey of CA Technologies Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the fortune 500 Insurance company to evaluate and ultimately select CA Performance Management:

• Limited capabilities with their existing monitoring tools
• Weak prescriptive analytics

Use Case

This F500 insurance company evaluated and switched from HPE to CA Performance Management.

Key benefits of CA Performance Management for this company included:

• Increased the ability to identify when and where to act to solve network performance issues
• Ability to lower cost of operation
• Ability to enable business growth through controlled scaling of operations

Results

This F500 insurance company ranked CA Performance Management’s features as follows when compared to the competition:

• Dashboard: better than
• Predictive analytics: better than
• Scalability: better than
• Edge monitoring: better than
• Monitoring virtual networks: better than

Introduction

This case study of a large enterprise computer services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Held back from investing more into thier infrastructure management and monitoring solutions because of:
  • Product design

Use Case

• Is currently investigating ways to consolidate performance management tools.
• Uses 2-5 products for infrastructure management and performance monitoring.
• The following features are most important in providing insight into the performance of their infrastructure:
  • Support for multiple platforms
  • Mutli-tenant awareness
  • Monitoring non-SNMP devices
  • Monitoring all network devices
  • Managing traps, alarms and alters
• Currently runs the following in addition to CA eHealth:
  • CA Network Flow Analysis
  • CA Spectrum
• Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
  • Voice performance
  • Physical systems
  • Database APIs, queries or exports
  • SNMP agents
• Uses the following resources in order to maximize their CA eHealth investment:
  • CA Support (support.ca.com)
  • CA education courses
  • CA Communities
  • www.CA.com
  • Google or other search engines

Results

• Rates the following CA eHealth capabilities as compared to other network monitors:
  • live KPI reporting: superior
  • compliance monitor & reporting: superior