TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »

1,370 Customers Surveyed

9,971 Data Points Collected

828 Published TechFacts

63 Published Charts

204 Published Case Studies

Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.

Selected Research Highlights

CA Unified Infrastructure Management Customer Research

Before selecting CA UIM, what were some of the biggest challenges you faced when monitoring your IT infrastructure?

Too many monitoring tools
Inability to monitor newer, modern infrastructures such as Cloud and containers
Too much time spent in configuring and deploying monitoring tools
Scaling monitoring to growth
Too much time spent in issue resolution
Diagnosing the user experience
Lack of end-to-end visibility across cloud, traditional infrastructure, and applications

CA Service Operations Insight (SOI) Customer Statistic

86% of surveyed IT organizations use CA Spectrum IM with CA SOI.


CA Service Operations Insight (SOI) Case Study: Computer Services Company


This case study of a medium enterprise computer services company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to more efficiently deploy and manage new IT technologies
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met
    • A need to ensure that alerts/tickets are always routed to the right responder
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Their CA Service Operations Insight (SOI) is in production deployment
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers


  • CA SOI is helping them transform their IT culture from being technology-focused to a service-focused organization.

HCL uses multiple CA products for network performance monitoring


This case study of HCL is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA eHealth is a very good tool to monitor network performance of network devices.”


  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Database APIs, queries or exports
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (
    • CA education courses
    • CA Communities


  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: vastly superior

CA Service Operations Insight (SOI) Customer Research

CA SOI Usage by Features

Which of the following CA SOI features do you use?

CA SOI Service View Dashboard
CA SOI Reporting with CABI BOXI
CA SOI Mobile Dashboard
CA SOI Reporting with Jaspersoft
Google Earth in SOI console

CA Unified Infrastructure Management Customer Fact

A large enterprise computer services company reduced the amount of time spent on ongoing administration of the business, which helped speed deployment and adaptation of other projects since adopting CA UIM.

More to Explore

About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

CA Infrastructure Management Website   CA Technologies Website