TechValidate Research on CA Infrastructure Management

Introduction

This case study of VECTRA CONSULTORIA E SERVICOS LTDA is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

Challenges

• Held back from investing more into their infrastructure management and monitoring solutions because:
  • Inability to justify investment to management

Use Case

• Is currently investigating ways to better monitor routers and switches across many domains.
• Uses 5+ products for infrastructure management and performance monitoring.
• The following features are most important in providing insight into the performance of their infrastructure:
  • Monitoring all network devices
• Currently runs the following in addition to CA eHealth:
  • CA Network Flow Analysis
  • CA Nimsoft Monitor
  • CA Performance Management
  • CA Service Operations Insight
  • CA Spectrum
• Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
  • Virtual systems
  • Physical systems
  • SNMP agents

Results

• Rates the following CA eHealth capabilities as compared to other network monitors:
  • Live KPI reporting: superior
  • SLA reporting: superior
  • Application performance: superior
  • Server & system performance: superior
  • Compliance monitor & reporting: superior

Introduction

This case study of a large enterprise financial services company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Using CA SOI for the following broader initiatives:
  • IT transformation from a traditional technology-focused to a service-focused organization
• Addresses the following critical challenges with CA SOI:
  • Difficulties in understanding and reporting the status of services
  • A need to ensure that alerts/tickets are always routed to the right responder

Use Case

• Uses CA SOI for the following purposes:
  • To integrate data from monitoring tools to model and manage services
  • To communicate service status to business stakeholders and/or external customers

Results

• Reduced the time-to-identify the root cause of service problems by 11% to 20% on average since they began using CA SOI.
• CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
• CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to the business.