TechValidate Research on CA Infrastructure Management

Introduction

This case study of a large enterprise energy & utilities company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Using CA SOI for the following broader initiatives:
  • IT tools/vendor consolidation
• CA SOI addresses the following critical challenges:
  • Difficulties finding the root cause of service problems
  • End-users experiencing service problems before IT knows about them

Use Case

• Uses CA SOI for the following purposes:
  • To consolidate events/alerts from monitoring tools into a single console
  • To integrate data from monitoring tools to model and manage services

Results

• Reduced the time-to-identify the root cause of service problems by 41% to 60% on average since they began using CA SOI.
• Since they began using CA SOI, they reduced the time-to-resolve service problems by 41% to 60% on average.

Introduction

This case study of Telefonica SA is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

Challenges

• Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

• Is currently hosting servers with critical business applications.
• Uses 5+ products for infrastructure management and performance monitoring.
• The following features are most important in providing insight into the performance of their infrastructure:
  • Monitoring non-SNMP devices
• Currently runs the following in addition to CA eHealth:
  • CA Spectrum
• Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
  • Virtual systems
  • Physical systems
  • SNMP agents

Results

• Rates the following CA eHealth capabilities as compared to other network monitors:
  • SLA reporting: superior
  • Server & system performance: superior
  • Compliance monitor & reporting: superior