TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »

1,386 Customers Surveyed

10,010 Data Points Collected

834 Published TechFacts

63 Published Charts

204 Published Case Studies

Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.

Selected Research Highlights

CA Technologies Performance Management Customer Statistic

44% of surveyed IT organizations rated CA Performance Management’s scalability as superior to competitive products.


Superior Live KPI Reporting from eHealth

75% of surveyed IT organizations agree that CA eHealth’s live KPI reporting as superior or better to other network monitors.


CA Service Operations Insight (SOI) Case Study: Large Energy & Utilities Company


This case study of a large enterprise energy & utilities company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
  • CA SOI addresses the following critical challenges:
    • Difficulties finding the root cause of service problems
    • End-users experiencing service problems before IT knows about them

Use Case

  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services


  • Reduced the time-to-identify the root cause of service problems by 41% to 60% on average since they began using CA SOI.
  • Since they began using CA SOI, they reduced the time-to-resolve service problems by 41% to 60% on average.

Telefonica SA heavily depends on CA eHealth


This case study of Telefonica SA is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“We heavily depend on eHealth to have visibility of the thousands of devices we monitor.”


  • Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring non-SNMP devices
  • Currently runs the following in addition to CA eHealth:
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • SNMP agents


  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • SLA reporting: superior
    • Server & system performance: superior
    • Compliance monitor & reporting: superior

CA Unified Infrastructure Management Customer Research

What do you anticipate to be your biggest monitoring challenges in the next 12 months?

Diagnosing the performance of applications, infrastructure, and networks in business terms
Using data to identify patterns, detect anomalies, and perform sophisticated trending
Monitoring Cloud and more dynamic, newer infrastructures
Having visibility into the experience of customers and how this experience impacts business outcomes
The ability to add context to data across the different infrastructure platforms and applications

Extensive Monitoring Capabilities

How many floor mounted assets/devices in total are you monitoring in your data centers with CA DCIM?

More than 5,000: 8%
5,000 to 1,001: 17%
1,000 to 501: 42%
500 to 150: 17%
Less than 150: 17%

More to Explore

About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

CA Infrastructure Management Website   CA Technologies Website