TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »

1,385 Customers Surveyed

10,007 Data Points Collected

834 Published TechFacts

63 Published Charts

204 Published Case Studies

Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.

Selected Research Highlights

Case Study: Large Enterprise Construction Company


This case study of a large enterprise construction company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth offers sophisticated performance reporting and out-of-the-box, role-based views, so that your organization can better understand the when, where and how of developing performance degradation. This performance reporting can enable your staff to be proactive, helping your organization avoid a loss in service quality. This infrastructure management solution from CA Technologies also helps you manage multi-vendor networks, systems, databases and client/server applications with proactive, real-time analysis, distilling data from disparate sources across all technology silos into predictive and actionable information. This helps to assure the health and availability of business services with centralized, proactive performance management of the IT infrastructure. Demonstrating IT business value to executive and business stakeholders with extensive reporting for performance and capacity planning.”


  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Lack of architecture/governance plan
    • Lack of internal resources
    • Other priorities

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • Database APIs, queries or exports
    • SNMP agents


  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: vastly superior
    • SLA reporting: vastly superior
    • Application performance: vastly superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: vastly superior

Unify Disparate, Point Monitoring Tools.

65% of surveyed IT organizations implemented CA UIM in order to unify disparate, point monitoring tools.


CA Unified Infrastructure Management Customer Testimonial

We were looking for a single, unified view to monitor IT technologies and services and CA UIM is that tool.

IT Architect, Large Enterprise Telecommunications Services Company

CA Service Operations Insight (SOI) Case Study: Pelephone


This case study of PELEPHONE is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

“We plan to use it as a manager of managers for all the underlying subsystems (e.g., CA Application Performance Management, CA Spectrum and CA eHealth monitoring tools, etc.) and to model some of our services for service-oriented approach to IT management.”


  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems

Use Case

  • Israel-based telecommunications company with CA SOI in a pre-production environment for testing in their IT organization.
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services


  • CA SOI is helping them transform their IT culture from being technology-focused to a service-focused organization.

CA Service Operations Insight (SOI) Customer Research

How many of the following CA SOI features do you actively have?

S 500+ S 499-100 S 99-50 S 49-10 S 9-1

Business Services
Alerts (daily)

CA Service Operations Insight (SOI) Customer Research

How many of the following CA SOI features do you actively have?

500+ 499-100 99-50 49-10 9-1
Business Services






Alerts (daily)






More to Explore

About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

CA Infrastructure Management Website   CA Technologies Website