TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »

1,386 Customers Surveyed

10,010 Data Points Collected

834 Published TechFacts

63 Published Charts

204 Published Case Studies

Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.

Selected Research Highlights

CA Unified Infrastructure Management Customer Fact

A large enterprise computer software company improved their ability to monitor modern, Hybrid IT by more than 75% with CA UIM.

CA Unified Infrastructure Management Customer Fact

Since adopting CA UIM, Computer Network Solutions has accelerated their ability to fix performance issues, can quickly determine the root cause of performance issues, and has increased their speeds of mean time to resolution.

CA Unified Infrastructure Management Customer Research

What do you anticipate to be your biggest monitoring challenges in the next 12 months?

Diagnosing the performance of applications, infrastructure, and networks in business terms
Using data to identify patterns, detect anomalies, and perform sophisticated trending
Monitoring Cloud and more dynamic, newer infrastructures
Having visibility into the experience of customers and how this experience impacts business outcomes
The ability to add context to data across the different infrastructure platforms and applications

Vectra cites CA eHealth as “indispensable”


This case study of VECTRA CONSULTORIA E SERVICOS LTDA is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA eHealth is indispensable. With the integration of other CA tools — it becomes perfect.”


  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Inability to justify investment to management

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring all network devices
  • Currently runs the following in addition to CA eHealth:
    • CA Network Flow Analysis
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Virtual systems
    • Physical systems
    • SNMP agents


  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: superior
    • Compliance monitor & reporting: superior

CA Service Operations Insight (SOI) Case Study: Financial Services Company


This case study of a large enterprise financial services company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA SOI provides better transparency of incidents and problems across both infrastructure and application support teams.”


  • Using CA SOI for the following broader initiatives:
    • IT transformation from a traditional technology-focused to a service-focused organization
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • A need to ensure that alerts/tickets are always routed to the right responder

Use Case

  • Uses CA SOI for the following purposes:
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers


  • Reduced the time-to-identify the root cause of service problems by 11% to 20% on average since they began using CA SOI.
  • CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to the business.

Enterprise Scalability

How many servers do you currently have under management with your CA Capacity Management Solution?

25,000 or more: 13%
15,000 - 25,000: 6%
10,000 - 15,000: 19%
up to 10,000: 63%

More to Explore

About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

CA Infrastructure Management Website   CA Technologies Website