TechValidate Research on CA Infrastructure Management

Introduction

This case study of a Global 500 banking company is based on a July 2013 survey of CA Technologies Capacity Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Solved the following challenge with CA Capacity Management:
  • Increased data center server and VM utilization

Use Case

• Integrated > 5 performance monitoring systems into their CA Capacity Management solution for centralized reporting.
• Has > 25,000 servers under management with their CA Capacity Management Solution.

Results

• Reduced > 50% of their hardware using CA Capacity Management.
• Rates CA Capacity Management’s ease of use as 9 out of 10.
• Realized the following benefits with CA Capacity Management:
  • Improved productivity for their capacity planning processes
• Finds that the following factor differentiates CA Capacity Management from the competition:
  • Reliability

Introduction

This case study of a medium enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Held back from investing more into their infrastructure management and monitoring solutions because:
  • Pricey and hard to find external resources
  • Other priorities

Use Case

• Is currently hosting servers with critical business applications.
• Uses 5+ products for infrastructure management and performance monitoring.
• The following features are most important in providing insight into the performance of their infrastructure:
  • Support for multiple platforms
  • Monitoring non-SNMP devices
  • Monitoring all network devices
  • Monitoring all servers
  • Monitoring server app performance
  • Managing traps, alarms and alters
  • Separating interfaces for admin and non-admin users
• Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
  • Voice performance
  • Virtual systems
• Uses the following resources in order to maximize their CA eHealth investment:
  • CA Support (support.ca.com)
  • CA Services
  • CA education courses

Results

• Rates the following CA eHealth capabilities as compared to other network monitors:
  • Application performance: superior
  • Server & system performance: vastly superior
  • Compliance monitor & reporting: superior