TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »

1,386 Customers Surveyed

10,010 Data Points Collected

834 Published TechFacts

63 Published Charts

204 Published Case Studies

Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.

Selected Research Highlights

CA Service Operations Insight (SOI) Customer Research

Which connectors do you use with CA SOI?

CA Spectrum IM
CA Unified Infrastructure Management (UIM)
CA Application Performance Management (APM)
CA Service Desk
Microsoft SCOM
CA eHealth
SNMP Catalyst
CA Unicenter NSM
BMC Remedy
HP Service Manager
BMC Atrium

Case Study: Fastweb


This case study of FASTWEB S.p.A. is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service.

“CA eHealth gives us the capability of monitoring and grouping large number of devices and related items”


  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses too many products to count for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring all network devices
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (
    • Google or other search engines


  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: vastly superior
    • Compliance monitor and reporting: vastly superior

CA Service Operations Insight (SOI) Case Study: Large Bank


This case study of a small business banking company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA SOI provides an end-to-end view of services and shows the impact of IT problems on services.”


  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to support a new business model
    • IT transformation to more efficiently deploy and manage new IT technologies
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • A need to ensure service level objectives or agreement are met
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers
    • To consolidate the management of multiple customers in a single dashboard


  • Reduced the time-to-identify the root cause of service problems by 21% to 40% on average since they began using CA SOI.
  • Reduced the time-to-resolve service problems by 21% to 40% on average since they began using CA SOI.
  • The Level 1 operations support staff can solve 21% to 40% more problems since they began using CA SOI.
  • CA SOI is helping them transform their IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to their business.

Helping Customers Overcome Real IT Challenges

What challenge(s) does CA Capacity Management help you address?

Increase data center server and VM utilization
Right-size our IT environment to avoid costly over- and under-provisioning
Predict future capacity needs on a data center-wide scale to support the business
Improve migration, consolidation & deployment efforts

CA Unified Infrastructure Management Customer Testimonial

Single Cohesive Solution

The profiled company looked at Zenoss but found CA UIM to provide a superior unified view and significantly better scalability.

  • “We needed a single, cohesive solution for monitoring and that’s exactly what CA UIM provides.”

HCL Experienced Up to 100% ROI with CA ADA

HCL had up to a 100% rate of return with CA Application Delivery Analysis.

More to Explore

About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

CA Infrastructure Management Website   CA Technologies Website