TechValidate Research on CA Infrastructure Management

Introduction

This case study of Opentech Comercial Servicos De Importacao Exportacao LTDA is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

• Challenges addressed with CA SOI:
  • Needing to pull in too many experts into a war room to resolve problems
  • Difficulty determining what changes potentially caused performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

• CA SOI features being used:
  • Google Earth in the SOI console
  • CA SOI Mobile Dashboard
  • CA SOI Service View Dashboard
  • CA SOI Reporting with CABI BOXI
• Connectors used with CA SOI:
  • CA APM
  • CA Spectrum IM
  • CA UIM
  • CA Service Desk
  • CA eHealth
  • SNMP Catalyst
• Used CA SOI Quick Charts Dashboard for:
  • Risk
  • Quality
  • Availability
  • SLA
  • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

• CA SOI services defined:
  • Escalation Policies: 100+
  • Event Management: 99-50
  • Service Discovery Policies: 99-50
  • Alarm Queues: 99-50
• Import business services from a CMDB
• Features active with CA SOI:
  • Business services: 499-100
  • Daily alerts: 499-100
• SLA’s are based on:
  • Quality
  • Risk
  • Availability

Introduction

This case study of Catta Consulting, S.R.O. is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

• Challenges addressed with CA SOI:
  • Needing to pull in too many experts into a war room to resolve problems
  • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

• CA SOI features being used:
  • Google Earth in the SOI console
  • CA SOI Mobile Dashboard
  • CA SOI Service View Dashboard
  • CA SOI Reporting with CABI BOXI
• Connectors used with CA SOI:
  • CA APM
  • CA Spectrum IM
  • CA UIM
  • CA Service Desk
  • CA eHealth
  • SNMP IFW
  • Microsoft SCOM
  • HP UCMDB
  • HP Service Manager
• Used CA SOI Quick Charts Dashboard for:
  • Risk
  • Quality
  • Availability
  • SLA
  • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

• CA SOI services defined:
  • Escalation Policies: 49-25
  • Event Management: 99-50
  • Service Discovery Policies: 99-50
  • Alarm Queues: 100+
  • Mixed. We create own services and also import them from CMDB
• Features active with CA SOI:
  • Business services: 499-100
  • Daily alerts: 500+
• SLA’s are based on:
  • Quality
  • Risk
  • Availability
  • Health