TechValidate Research on CA Infrastructure Management

Introduction

This case study of a small business professional services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

• Is currently hosting servers with critical business applications.
• Uses 5+ products for infrastructure management and performance monitoring.
• The following features are most important in providing insight into the performance of their infrastructure:
  • Support for multiple platforms
  • Mutli-tenant awareness
  • Monitoring non-SNMP devices
  • Monitoring all network devices
  • Monitoring all servers
  • Monitoring server app performance
  • Managing traps, alarms and alters
  • Separating interfaces for admin and non-admin users

Results

• Rates the following CA eHealth capabilities as compared to other network monitors:
  • Compliance monitor and reporting: superior

Introduction

This case study of a large enterprise construction company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Held back from investing more into their infrastructure management and monitoring solutions because:
  • Lack of architecture/governance plan
  • Lack of internal resources
  • Other priorities

Use Case

• Is currently investigating ways to better monitor routers and switches across many domains.
• Uses 2-5 products for infrastructure management and performance monitoring.
• The following features are most important in providing insight into the performance of their infrastructure:
  • Support for multiple platforms
  • Mutli-tenant awareness
  • Monitoring all network devices
  • Monitoring all servers
  • Monitoring server app performance
  • Managing traps, alarms and alters
• Currently runs the following in addition to CA eHealth:
  • CA Application Performance Management
  • CA Network Flow Analysis
  • CA Spectrum
• Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
  • Virtual systems
  • Physical systems
  • Database APIs, queries or exports
  • SNMP agents

Results

• Rates the following CA eHealth capabilities as compared to other network monitors:
  • Live KPI reporting: vastly superior
  • SLA reporting: vastly superior
  • Application performance: vastly superior
  • Server & system performance: vastly superior
  • Compliance monitor & reporting: vastly superior