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TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »



1,386 Customers Surveyed

10,010 Data Points Collected

834 Published TechFacts

63 Published Charts

204 Published Case Studies



Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.



Selected Research Highlights


Global 500 Professional Services Company Aligned IT Priorities & Business Goals

Introduction

This case study of a Global 500 professional services company is based on a October 2013 survey of CA Network Flow Analysis customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Performance problems that took too long to resolve
  • The network being routinely blamed for application performance problems
  • A lack of reliable data to justify additional network capacity spend requests
  • Difficulty properly prioritizing QoS for key applications that impact our business
  • Difficulty in determining network capacity needs for new applications and services
  • Uncertainty whether adding more network capacity would resolve performance problems

Use Case

  • Predominantly uses the following networking hardware in their environment:
    • Cisco
  • Most concerned about the following traffic traversing across their network:
    • VoIP

Results

  • Better application performance
  • Increased customer/user satisfaction and loyalty
  • Better informed infrastructure investment decisions
  • The ability to validate the impact of change on network infrastructure
  • Improved problem resolution (i.e. reduced MTTR, number of issues, etc.)
  • Better visibility into how well the network delivers applications to the users
  • Improved network capacity planning for growing application and media traffic
  • The ability to configure and validate quality of service policies for business critical applications
  • Better aligned their infrastructure management priorities and resources with business goals
  • Improved value and perception of network infrastructure and services as the “backbone” for delivering critical application and business services.

CA Technologies Performance Management Customer Fact

An IT Architect of a small business computer software company has agreed with this statement:

“CA Performance Management helps our organization speed and simplify the triage of infrastructure network performance issues.”

CA Service Operations Insight (SOI) Customer Research

What are your SLA’s based on?

Availability
88%
Health
31%
Quality
28%
Risk
22%

Top Reasons for Selecting CA Application Delivery Analysis

Challenges that motivated customers to choose CA ADA.

Identification of the fault domain (server, network, application) was difficult and slow.
43%
Lacked proof of how well the application is performing over the network.
32%
Unable to validate effectiveness of performance optimization efforts.
29%
Infrastructure investment requests lacked sufficient supporting data or justification.
17%
Unable to proactively plan for infrastructure capacity needs to support existing and planned growth.
25%

CA Spectrum Case Study: Federal Government

Introduction

This case study of a federal government is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“[CA Spectrum helps us] resolve errors before users know about them.”

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Pre-empt service issues before user impact
    • Support for a broad range of vendors and technologies
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved MTTR
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Identified the source of problems quickly

Use Case

  • Has 1,001 -5,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Scalability
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: Easy
    • platform support OOTB: Easy
    • discovery configurations: very easy
  • Increased the productivity of their IT staff by 25% to 49% with CA Spectrum.
  • Improved their MTTR by 25% to 49% with CA Spectrum.

CA Technologies Performance Management Customer Fact

“CA Performance Management helps our organization speed and simplify the triage of infrastructure network performance issues.”

Matthias Lurschack, Engineer, Unisys



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About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

CA Infrastructure Management Website   CA Technologies Website