TechValidate Research on CA Infrastructure Management

Introduction

This case study of Wipro Technologies is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

• Challenges addressed with CA SOI:
  • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

• CA SOI features being used:
  • Google Earth in the SOI console
  • CA SOI Service View Dashboard
  • CA SOI Reporting with CABI BOXI
  • CA SOI Reporting with Jaspersoft
• Connectors used with CA SOI:
  • CA Spectrum IM
  • CA UIM
  • CA eHealth
• Used CA SOI Quick Charts Dashboard for:
  • Availability
  • SLA
  • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

• CA SOI services defined:
  • Escalation Policies: 49-25
  • Event Management: 49-25
  • Service Discovery Policies: 99-50
  • Alarm Queues: 99-50
• Import business services from CA Spectrum
• Features active with CA SOI:
  • Business services: 499-100
  • Daily alerts: 499-100
• SLA’s are based on:
  • Availability
  • Health

Introduction

This case study of a educational institution is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

• Purchased CA Spectrum in order to:
  • Speed fault isolation and resolution
  • Monitor and manage physical, virtual and cloud environments
• Solved the following challenges with CA Spectrum:
  • Increased visibility across their network – physical and virtual
  • Identified the source of problems quickly

Use Case

• Has 1,001 -5,000 monitored devices.
• Is monitoring and managing the following with CA Spectrum:
  • Physical Servers
  • Virtual Machines (VMs)
  • Network Devices
  • Data Center Facilities (power, space, cooling)

Results

• CA Spectrum is differentiated from competitive products in the following ways:
  • Range of vendors and technologies supported
  • Breadth of monitoring/management functionality
  • Depth of monitoring/management functionality
• Rated the following Spectrum features in terms of how easy they are to use:
  • overall ease of use: Easy
  • platform support OOTB: Easy
  • spectrum report manager: Easy
  • discovery configurations: Easy