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TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »



1,386 Customers Surveyed

10,010 Data Points Collected

834 Published TechFacts

63 Published Charts

204 Published Case Studies



Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.



Selected Research Highlights


Hardware Savings

How much hardware (% saved) have you been able to reduce in using CA Capacity Management?

50% or more: 11%
10-40%: 11%
up to 10%: 78%

CA Service Operations Insight (SOI) Case Study: Computer Services Company

Introduction

This case study of a medium enterprise computer services company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to more efficiently deploy and manage new IT technologies
  • Addresses the following critical challenges with CA SOI:
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met
    • A need to ensure that alerts/tickets are always routed to the right responder
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Their CA Service Operations Insight (SOI) is in production deployment
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers

Results

  • CA SOI is helping them transform their IT culture from being technology-focused to a service-focused organization.

CA Unified Infrastructure Management Customer Statistic

18% of surveyed IT organizations switched from BMC to CA UIM.

18%

CA Unified Infrastructure Management Customer Fact

A state & local government accelerated their ability to fix performance issues after switching from IBM to CA UIM.

CA Spectrum Network Monitor Customer Research

CA Spectrum can scale to support your network

Telecommunication Service companies share the amount of devices that they simultaneously monitor with CA Spectrum:

More than 100,000 devices: 14%
50,000 - 99,999 devices: 9%
10,000 - 49,999 devices: 41%
5,000 - 9,999 devices: 5%
1,000 - 4,999 devices : 5%
100 - 999 devices : 27%

CA Service Operations Insight (SOI) Case Study

Medium Enterprise Security Products & Services Company

Introduction

This case study of a medium enterprise security products & services company is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Hard to identify slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • CA SOI Service View Dashboard
    • CA SOI Reporting with Jaspersoft
  • Connectors used with CA SOI:
    • CA UIM
    • CA Service Desk
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • SLA

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: up to 9
    • Event Management: up to 9
    • Service Discovery Policies: up to 9
    • Alarm Queues: 24-10
  • Create their own business services in CA SOI
  • Features active with CA SOI:
    • Business services: 49-10
    • Daily alerts: 49-10
  • SLA’s are based on:
    • Quality
    • Health


More to Explore



About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

CA Infrastructure Management Website   CA Technologies Website