TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »



1,386 Customers Surveyed

10,010 Data Points Collected

834 Published TechFacts

63 Published Charts

204 Published Case Studies



Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.



Selected Research Highlights


CA Technologies Performance Management Customer Testimonial

CA Performance Management ensures that our web services and underlying components are meeting SLA’s, and alerts the respective support teams when conditions are unusual or out of spec. Proactive and predictive monitoring supports more timely initiation of problem research (ahead of customer problem reports), while the depth of metric data supports the investigation and zeroing in on the problem area more quickly.

Engineer, Global 500 Banking Company

CA Spectrum Network Monitor Customer Research

Why Telecom organizations choose Spectrum

Before selecting CA Spectrum, Telecommunications Services organizations were experiencing the following challenges:

Existing monitoring tools have limited capabilities
74%
Wasted time trying to identify root cause of performance issues
52%
Needed to understand the business services affected by network issues
39%
Teams slow to respond to service disruptions
35%
User experience deteriorating
30%

Productivity Improvement

A Fortune 500 telecommunications services company saves 50 – 100 FTE hours per month with automated performance data collection by CA Capacity Management.

Case Study: Global 500 Banking Company

Introduction

This case study of a Global 500 banking company is based on a July 2013 survey of CA Technologies Capacity Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Solved the following challenge with CA Capacity Management:
    • Increased data center server and VM utilization

Use Case

  • Integrated > 5 performance monitoring systems into their CA Capacity Management solution for centralized reporting.
  • Has > 25,000 servers under management with their CA Capacity Management Solution.

Results

  • Reduced > 50% of their hardware using CA Capacity Management.
  • Rates CA Capacity Management’s ease of use as 9 out of 10.
  • Realized the following benefits with CA Capacity Management:
    • Improved productivity for their capacity planning processes
  • Finds that the following factor differentiates CA Capacity Management from the competition:
    • Reliability

CA Service Operations Insight (SOI) Customer Research

How many of each CA SOI services listed do you have defined?

100+ 99-50 49-25 24-10 9-1

Escalation Policies
Event Management
Service Discovery Policies
Alarm Queues

Telco Services Company uses eHealth for performance reporting and fault management

Introduction

This case study of a medium enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth is the main performance reporting and fault management for performance thresholds.”

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Pricey and hard to find external resources
    • Other priorities

Use Case

  • Is currently hosting servers with critical business applications.
  • Uses 5+ products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Voice performance
    • Virtual systems
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services
    • CA education courses

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Application performance: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior


More to Explore



About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

CA Infrastructure Management Website   CA Technologies Website