TechValidate Research on CA Infrastructure Management

Introduction

This case study of a Global 500 computer services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Held back from investing more into their infrastructure management and monitoring solutions because:
  • Pricey and hard to find external resources
  • Other priorities

Use Case

• Uses 5+ products for infrastructure management and performance monitoring.
• The following features are most important in providing insight into the performance of their infrastructure:
  • Support for multiple platforms
  • Mutli-tenant awareness
  • Monitoring non-SNMP devices
  • Monitoring all network devices
  • Monitoring all servers
  • Monitoring server app performance
  • Managing traps, alarms and alters
• Currently runs the following in addition to CA eHealth:
  • CA Application Performance Management
  • CA Capacity Management
  • CA Data Center Infrastructure Management
  • CA Spectrum
• Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
  • Physical systems
  • Database APIs, queries or exports
  • SNMP agents
• Uses the following resources in order to maximize their CA eHealth investment:
  • CA Support (support.ca.com)
  • CA Services
  • CA education courses
  • CA Communities

Results

• Rates the following CA eHealth capabilities as compared to other network monitors:
  • Live KPI reporting: superior
  • SLA reporting: superior
  • Server & system performance: superior
  • Compliance monitor & reporting: superior

Introduction

This case study of a large enterprise retail company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Using CA SOI for the following broader initiatives:
  • IT transformation from a traditional technology-focused to a service-focused organization
  • IT transformation to support new business services and gain market share
  • IT transformation to more efficiently deploy and manage new IT technologies
• Addresses the following critical challenges with CA SOI:
  • Difficulties finding the root cause of service problems
  • A need to ensure service level objectives or agreement are met
  • The issue of end users knowing service problems before IT is informed

Use Case

• Uses CA SOI for the following purposes:
  • To consolidate events/alerts from monitoring tools into a single console
  • To integrate data from monitoring tools to model and manage services
  • To communicate service status to business stakeholders and/or external customers
  • To consolidate the management of multiple customers in a single dashboard

Results

• CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
• CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to the business.