TechValidate Research on CA Infrastructure Management

Introduction

This case study of uniconverse is based on a April 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service.

Challenges

• Implemented CA Nimsoft Monitor in order to solve the following:
  • Reduce the cost and complexity of IT monitoring
  • Unify disparate, point monitoring tools
  • Accelerate problem resolution
  • Solve scalability and performance issues with existing tools
  • Better support newer applications & technologies
  • Deliver differentiated services to customers and users

Use Case

• Uses CA Nimsoft Monitor to monitor the following:
  • Physical servers
  • Virtual machines
  • Applications
  • Storage
  • Databases
  • Network devices
  • Public/private cloud
  • End user experience
• Monitors < 200 devices with CA Nimsoft Monitor.

Results

• Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
  • Ease of use and management: 5
  • Unified view and control: 5
  • APIs and extensibility: 5
  • Dashboards, alerts and reports: 5
  • Monitoring coverage (probes): 5
• Was able to achieve the following by the following percentages:
  • Improve IT staff productivity: more than 50%
  • Improve mean time to repair: 25%-40%
  • Reduce system & network outage: more than 50%
  • Reduce time in managing tools : 25%-40%

Introduction

This case study of a large enterprise health care company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Using CA SOI for the following broader initiatives:
  • IT tools/vendor consolidation
  • IT transformation from a traditional technology-focused to a service-focused organization
  • IT transformation to support new business services and gain market share
• Addresses the following critical challenges with CA SOI.
  • Difficulties in understanding and reporting the status of services
  • Difficulties finding the root cause of service problems
  • A need to ensure service level objectives or agreement are met
  • A need to ensure that alerts/tickets are always routed to the right responder
  • The issue of end users knowing service problems before IT is informed

Use Case

• Their CA Service Operations Insight (SOI) is in limited production deployment in their IT organization.
• Uses CA SOI for the following purposes:
  • To consolidate events/alerts from monitoring tools into a single console
  • To integrate data from monitoring tools to model and manage services
  • To communicate service status to business stakeholders and/or external customers
  • To consolidate the management of multiple customers in a single dashboard

Results

• CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
• CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to their business.