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TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »



1,386 Customers Surveyed

10,010 Data Points Collected

834 Published TechFacts

63 Published Charts

204 Published Case Studies



Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.



Selected Research Highlights


DCIM Case Study: Datotel

Introduction

This case study of DATOTEL is based on a September 2014 survey of CA Technologies Data Center Infrastructure Management customers by TechValidate, a 3rd-party research service.

“With CA DCIM, we have improved monitoring and management of the systems in our data center operations and are now making more effective use of power, space and cooling capacity.”

Challenges

  • Purchased CA DCIM to do the following:
    • Improve the use of data center capacity (power, cooling and rack space)
    • Reduce the flood of alarms while ensuring availability
    • Improve efficiency and reduce energy consumption/costs
    • Improve power and cooling management

Use Case

  • Monitors 5,000 to 1,001 floor mounted assets/devices in their data centers with CA DCIM.

Results

  • Replaced the following DCIM monitoring tools with CA DCIM or CA ecoMeter:
    • Home grown tools
    • Spreadsheets
  • Satisfaction with the following CA DCIM capabilities:
    • Ease of use & management: Very satisfied
    • Monitoring capabilities: Very satisfied
    • Capacity planning & analysis: Very satisfied
    • Advanced alerting & dashboards: Very satisfied
    • Asset placement & management: Very satisfied
  • Saves 50 to 99 FTE hours per month from automated data collection and reporting offered by CA DCIM.
  • Achieved the following results after implementing CA DCIM:
    • Improved capacity management: 10-25%
    • Reduced reporting time/costs: 25-50%
    • Increased IT asset utilization: 10-25%
    • Reduced energy consumption: 10-25%
    • Avoided future hardware buildout: 10-25%

Customer Testimonial

A large enterprise health care company finds that CA Capacity Management’s depth/breadth of vendor support for capacity planning differentiates it from the competition.

CA Unified Communications Monitor Meets UC Challenges

What challenges in your infrastructure did CA Unified Communications Monitor solve for your organization?

Improve service quality of my VoIP service
78%
Identify the source of problems quickly
67%
Improve service quality of my video service
56%
Monitor multiple vendors’ UC systems with a single solution
56%
Reduce impact of unified communications on my IT network and on other applications
44%
Maintain consistent QoS policies over time
44%
Improve capacity planning
44%
Serve growing desktop video collaborations
11%

CA Network Flow Analysis Helps IT Align to Business Goals

48% of surveyed IT organizations better aligned their infrastructure management priorities and resources with business goals with CA Network Flow Analysis.

How CA Service Operations Insight is Used

How does your organization use or plan to use CA SOI?

To integrate data from monitoring tools to model and manage services
83%
To consolidate events/alerts from monitoring tools into a single console
76%
To communicate service status to business stakeholders and/or external customers
71%
To consolidate the management of multiple customers in a single dashboard
37%

Case Study: Large Enterprise Telecommunications Services Company

Introduction

This case study of a large enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA eHealth as a performance tool is very powerful, stable and provides good reports. Our overall experience with the tool has been fantastic.”

Challenges

Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

  • The following features are most important in providing insight into the performance of their infrastructure:
    • Support for multiple platforms
    • Mutli-tenant awareness
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Nimsoft Monitor
    • CA Performance Management
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • Physical systems
    • SNMP agents

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: superior
    • Server & system performance: vastly superior
    • Compliance monitor & reporting: superior


More to Explore



About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

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