TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »



1,386 Customers Surveyed

10,010 Data Points Collected

834 Published TechFacts

63 Published Charts

204 Published Case Studies



Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.



Selected Research Highlights


Why do Customers Purchase CA Unified Communications Monitor?

What were your top purchasing drivers for selecting CA Unified Communications Monitor?

Improve VoIP quality
80%
Reduce impact on IT network services through managed QoS
66%
Monitor a variety of VoIP and video vendors
51%
Leverage Cisco medianet technology for greater troubleshooting insight
34%
Improve video quality
29%

CA Unified Infrastructure Management Customer Research

What vendor(s) were you using prior to switching to CA Unified Infrastructure Management?

HP
55%
IBM
27%
SolarWinds
27%
BMC
18%
Microsoft
18%
Nagios
9%
NetScout
9%
Riverbed
9%

CA Service Operations Insight (SOI) Case Study

Opentech Comercial Servicos De Importacao Exportacao LTDA

Introduction

This case study of Opentech Comercial Servicos De Importacao Exportacao LTDA is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes potentially caused performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
    • CA eHealth
    • SNMP Catalyst
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 100+
    • Event Management: 99-50
    • Service Discovery Policies: 99-50
    • Alarm Queues: 99-50
  • Import business services from a CMDB
  • Features active with CA SOI:
    • Business services: 499-100
    • Daily alerts: 499-100
  • SLA’s are based on:
    • Quality
    • Risk
    • Availability

CA UIM Customer Testimonial

Single View Of AWS and Traditional Infrastructure

We tried AWS and the probe provides enough detailed information to help our customers’ performance data to manage availability, performance, and capacity in a single user interface.

Zafir Yousaf, Cloud Operations and Transformation, Telefonica

CA Unified Infrastructure Management Customer Fact

A small business health care company was using HPE prior to switching to CA UIM.

CA Service Operations Insight (SOI) Case Study

Catta Consulting, S.R.O.

Introduction

This case study of Catta Consulting, S.R.O. is based on a July 2016 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Service Operations Insight (SOI):

  • Challenges addressed with CA SOI:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

The key features and functionalities of CA Service Operations Insight (SOI) that the surveyed company uses:

  • CA SOI features being used:
    • Google Earth in the SOI console
    • CA SOI Mobile Dashboard
    • CA SOI Service View Dashboard
    • CA SOI Reporting with CABI BOXI
  • Connectors used with CA SOI:
    • CA APM
    • CA Spectrum IM
    • CA UIM
    • CA Service Desk
    • CA eHealth
    • SNMP IFW
    • Microsoft SCOM
    • HP UCMDB
    • HP Service Manager
  • Used CA SOI Quick Charts Dashboard for:
    • Risk
    • Quality
    • Availability
    • SLA
    • Alerts

Results

The surveyed company achieved the following results with CA Service Operations Insight (SOI):

  • CA SOI services defined:
    • Escalation Policies: 49-25
    • Event Management: 99-50
    • Service Discovery Policies: 99-50
    • Alarm Queues: 100+
    • Mixed. We create own services and also import them from CMDB
  • Features active with CA SOI:
    • Business services: 499-100
    • Daily alerts: 500+
  • SLA’s are based on:
    • Quality
    • Risk
    • Availability
    • Health


More to Explore



About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

CA Infrastructure Management Website   CA Technologies Website