TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »



1,386 Customers Surveyed

10,010 Data Points Collected

834 Published TechFacts

63 Published Charts

204 Published Case Studies



Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.



Selected Research Highlights


Case Study: Large Enterprise Telecommunications Services Company

Introduction

This case study of a large enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Held back from investing more into their infrastructure management and monitoring solutions because:
    • Nothing

Use Case

  • Is currently investigating ways to better monitor routers and switches across many domains.
  • Uses 2-5 products for infrastructure management and performance monitoring.
  • The following features are most important in providing insight into the performance of their infrastructure:
    • Monitoring non-SNMP devices
    • Monitoring all network devices
    • Monitoring all servers
    • Monitoring server app performance
    • Managing traps, alarms and alters
    • Separating interfaces for admin and non-admin users
  • Currently runs the following in addition to CA eHealth:
    • CA Application Performance Management
    • CA Network Flow Analysis
    • CA Performance Management
    • CA Service Operations Insight
    • CA Spectrum
    • CA Unified Communications Monitor
  • Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
    • SNMP agents
  • Uses the following resources in order to maximize their CA eHealth investment:
    • CA Support (support.ca.com)
    • CA Services

Results

  • Rates the following CA eHealth capabilities as compared to other network monitors:
    • Live KPI reporting: superior
    • SLA reporting: superior
    • Application performance: vastly superior
    • Server and system performance: vastly superior

State & Local Government Increases Productivity and Improves MTTR with CA Spectrum

Introduction

This case study of a state & local government is based on a November 2013 survey of CA Spectrum customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

  • Purchased CA Spectrum in order to:
    • Speed fault isolation and resolution
    • Pre-empt service issues before user impact
    • Understand the impact of outages on users and business services
    • Monitor and manage physical, virtual and cloud environments
  • Solved the following challenges with CA Spectrum:
    • Improved the productivity of their IT staff
    • Improved service levels to end users
    • Increased visibility across their network – physical and virtual
    • Reduced change and configuration errors
    • Improved reporting
    • Reduced the number of alarms

Use Case

  • Has 5,001 – 10,000 monitored devices.
  • Is monitoring and managing the following with CA Spectrum:
    • Physical Servers
    • Virtual Machines (VMs)
    • Network Devices

Results

  • CA Spectrum is differentiated from competitive products in the following ways:
    • Range of vendors and technologies supported
    • Breadth of monitoring/management functionality
    • Depth of monitoring/management functionality
    • Reliability
    • Scalability
    • Value for price
    • Speed /time to value
    • Flexibility
  • Rated the following Spectrum features in terms of how easy they are to use:
    • overall ease of use: very easy
    • out-of-the-box functionality: very easy
    • platform support OOTB: very easy
    • spectrum report manager: very easy
  • Increased the productivity of their IT staff by 50% to 74% with CA Spectrum.
  • Improved their MTTR by 25% to 49% with CA Spectrum.

CA Technologies Performance Management Customer Fact

A small business computer software company improved user experience by more than 75% with CA Performance Management.

CA Technologies Performance Management Customer Fact

A Global 500 telecommunications services company rated CA Performance Management’s monitoring virtual networks as superior to competitive products.

CA Unified Infrastructure Management Customer Research

What do you anticipate to be your biggest monitoring challenges in the next 12 months?

Diagnosing the performance of applications, infrastructure, and networks in business terms
64%
Using data to identify patterns, detect anomalies, and perform sophisticated trending
62%
Monitoring Cloud and more dynamic, newer infrastructures
58%
Having visibility into the experience of customers and how this experience impacts business outcomes
42%
The ability to add context to data across the different infrastructure platforms and applications
36%

Most important features for Infrastructure Monitoring

Which of these features are most important when providing insight into the performance of your infrastructure?

Supports multiple platforms
72%
Mutli-tenant awareness
38%
Monitor non-SNMP devices
47%
Monitor all my networked devices
82%
Monitor all my servers
65%
Monitor server app performance
61%
Manage traps, alarms and alters
74%
Separate interface for admin and non-admin users
39%


More to Explore



About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

CA Infrastructure Management Website   CA Technologies Website