TechValidate Research on CA Infrastructure Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Infrastructure Management. TechValidate stands behind the authenticity of all published data. Learn more »



1,386 Customers Surveyed

10,010 Data Points Collected

834 Published TechFacts

63 Published Charts

204 Published Case Studies



Featured Research Collections for CA Infrastructure Management

Curated collections and slideshows of TechValidate research data on CA Infrastructure Management.



Selected Research Highlights


Extensive Monitoring Capabilities

How many floor mounted assets/devices in total are you monitoring in your data centers with CA DCIM?

More than 5,000: 8%
5,000 to 1,001: 17%
1,000 to 501: 42%
500 to 150: 17%
Less than 150: 17%

CA Unified Infrastructure Management Customer Fact

A medium enterprise financial services company adopted CA UIM to improve user experience.

Case Study: Medium Enterprise Consumer Services Company

Introduction

This case study of uniconverse is based on a April 2014 survey of CA Nimsoft Monitor customers by TechValidate, a 3rd-party research service.

“Things we like about CA Nimsoft Monitor was it’s lightweight architecture, simple pricing scheme, 200+ built-in monitoring probes and advanced APIs for customizing.”

“CA Nimsoft Monitor provides customers with a variety of knowledge(correlation information) needed for decision-making, in a single view.”

Challenges

  • Implemented CA Nimsoft Monitor in order to solve the following:
    • Reduce the cost and complexity of IT monitoring
    • Unify disparate, point monitoring tools
    • Accelerate problem resolution
    • Solve scalability and performance issues with existing tools
    • Better support newer applications & technologies
    • Deliver differentiated services to customers and users

Use Case

  • Uses CA Nimsoft Monitor to monitor the following:
    • Physical servers
    • Virtual machines
    • Applications
    • Storage
    • Databases
    • Network devices
    • Public/private cloud
    • End user experience
  • Monitors < 200 devices with CA Nimsoft Monitor.

Results

  • Rated the following CA Nimsoft Monitor features on a scale of 1 to 5:
    • Ease of use and management: 5
    • Unified view and control: 5
    • APIs and extensibility: 5
    • Dashboards, alerts and reports: 5
    • Monitoring coverage (probes): 5
  • Was able to achieve the following by the following percentages:
    • Improve IT staff productivity: more than 50%
    • Improve mean time to repair: 25%-40%
    • Reduce system & network outage: more than 50%
    • Reduce time in managing tools : 25%-40%

How CA Service Operations Insight is Used

How does your organization use or plan to use CA SOI?

To integrate data from monitoring tools to model and manage services
83%
To consolidate events/alerts from monitoring tools into a single console
76%
To communicate service status to business stakeholders and/or external customers
71%
To consolidate the management of multiple customers in a single dashboard
37%

CA Service Operations Insight (SOI) Case Study: HealthCare Company

Introduction

This case study of a large enterprise health care company is based on a September 2013 survey of CA Service Operations Insight (SOI) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“At this point in time CA SOI is allowing our operations staff (level 1 support) to view the services that the traditional hardware alarms are associated with. This is currently used to help them determine which services are being affected when a piece of hardware is having issues and which end user phone calls can be attributed to known hardware and service issues. The next phase of our CA SOI deployment will have operations using it to monitor services directly and issue tickets for hardware and service alarms.”

Challenges

  • Using CA SOI for the following broader initiatives:
    • IT tools/vendor consolidation
    • IT transformation from a traditional technology-focused to a service-focused organization
    • IT transformation to support new business services and gain market share
  • Addresses the following critical challenges with CA SOI.
    • Difficulties in understanding and reporting the status of services
    • Difficulties finding the root cause of service problems
    • A need to ensure service level objectives or agreement are met
    • A need to ensure that alerts/tickets are always routed to the right responder
    • The issue of end users knowing service problems before IT is informed

Use Case

  • Their CA Service Operations Insight (SOI) is in limited production deployment in their IT organization.
  • Uses CA SOI for the following purposes:
    • To consolidate events/alerts from monitoring tools into a single console
    • To integrate data from monitoring tools to model and manage services
    • To communicate service status to business stakeholders and/or external customers
    • To consolidate the management of multiple customers in a single dashboard

Results

  • CA SOI is helping them transform IT culture from being technology-focused to a service-focused organization.
  • CA SOI’s ability to pinpoint service impact across technology silos helps them proactively mitigate risk to their business.

Large Telecom Services Company

CA Application Delivery Analysis (formerly NetQoS SuperAgent) enabled us to see real traffic flows and responses enabling to migrate datacenter infrastuctures

IT Architect, Large Enterprise Telecommunications Services Company



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About CA Infrastructure Management

Infrastructure Management solutions from CA help to establish an interdependence between quality and connectivity—and improve customer experiences.

CA Infrastructure Management Website   CA Technologies Website