TechValidate Research on CA Infrastructure Management

Introduction

This case study of DATOTEL is based on a September 2014 survey of CA Technologies Data Center Infrastructure Management customers by TechValidate, a 3rd-party research service.

Challenges

• Purchased CA DCIM to do the following:
  • Improve the use of data center capacity (power, cooling and rack space)
  • Reduce the flood of alarms while ensuring availability
  • Improve efficiency and reduce energy consumption/costs
  • Improve power and cooling management

Use Case

• Monitors 5,000 to 1,001 floor mounted assets/devices in their data centers with CA DCIM.

Results

• Replaced the following DCIM monitoring tools with CA DCIM or CA ecoMeter:
  • Home grown tools
  • Spreadsheets
• Satisfaction with the following CA DCIM capabilities:
  • Ease of use & management: Very satisfied
  • Monitoring capabilities: Very satisfied
  • Capacity planning & analysis: Very satisfied
  • Advanced alerting & dashboards: Very satisfied
  • Asset placement & management: Very satisfied
• Saves 50 to 99 FTE hours per month from automated data collection and reporting offered by CA DCIM.
• Achieved the following results after implementing CA DCIM:
  • Improved capacity management: 10-25%
  • Reduced reporting time/costs: 25-50%
  • Increased IT asset utilization: 10-25%
  • Reduced energy consumption: 10-25%
  • Avoided future hardware buildout: 10-25%

Introduction

This case study of a large enterprise telecommunications services company is based on a September 2014 survey of CA eHealth customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

Nothing is holding this company back from investing more into their infrastructure management and monitoring solutions.

Use Case

• The following features are most important in providing insight into the performance of their infrastructure:
  • Support for multiple platforms
  • Mutli-tenant awareness
  • Monitoring non-SNMP devices
  • Monitoring all network devices
  • Monitoring server app performance
  • Managing traps, alarms and alters
  • Separating interfaces for admin and non-admin users
• Currently runs the following in addition to CA eHealth:
  • CA Nimsoft Monitor
  • CA Performance Management
  • CA Unified Communications Monitor
• Runs the following add-on capabilities to improve service quality and visibility into infrastructure performance:
  • Physical systems
  • SNMP agents

Results

• Rates the following CA eHealth capabilities as compared to other network monitors:
  • Live KPI reporting: superior
  • SLA reporting: superior
  • Application performance: superior
  • Server & system performance: vastly superior
  • Compliance monitor & reporting: superior