TechValidate Research on CA Application Performance Management


Case Study: Accenture

Introduction

This case study of Accenture is based on a June 2015 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“CA APM helped to get the RCA for performance issues faster.”

Challenges

  • Solved the following challenges with CA APM:
    • Inconsistent or poor app end-user-experience
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)

Use Case

  • Deployed 500 – 1000 CA Agents/JVMS.
  • Monitors 50,000 – 250,000 transactions per day with CA APM.

Results

  • Rated CA APM in the following areas:
    • Ease of use and management: very positive
    • Monitoring coverage: very positive
    • Scalability: positive
    • Depth & frequency of metrics: very positive
    • Customization e.g. dashboards: positive
  • Implementing CA APM improved the following:
    • End-user-experience: 35-50%
    • Application performance: 50-75%
    • Preventitive issues : 50-75%
    • MTTR for application problems: 35-50%
    • Reduction of time on administration and management: 50-75%
  • The company has seen an improvement in the below areas since adopting CA APM:
    • The quality of the applications their organization delivers
    • The speed of delivery of new applications has increased
    • The organization is able to fix performance issues faster, allowing greater time to deliver new innovation
    • Where the problems are and which are the most important to address first




About This Data

This data was sourced directly from verified users of CA Application Performance Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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