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CA App Experience Analytics Case Study

Global 500 Bank Gains Real User Insight & Improves User Experience with CA App Experience Analytics

Introduction

This case study of a Global 500 banking company is based on an October 2016 survey of CA App Experience Analytics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA App Experience Analytics, we have improved the user experience of our applications and gained real-user insight to help quickly understand performance, crashes and errors, and usage patterns across our applications.”

Challenges

This global 500 bank addressed the following challenges with CA App Experience Analytics:

  • Lack of visibility into app crashes and web errors
  • Lack of visibility into app design or navigation flaws
  • Lack of actionable app analytics for planning and deep insight
  • Inability to understand the user experience across channels

Use Case

The most valuable CA App Experience Analytics features for this global 500 bank include:

  • Performance analytics for deep visibility into mobile, web, or back-end systems (mainframe, cloud, etc.)
  • Mobile crash and web error analytics

Results

This surveyed global 500 bank achieved the following results with CA App Experience Analytics:

CA App Experience Analytics capabilities most important to the organization:

  • Ability to improve digital performance
  • Single tool that monitors across the web, mobile, and wearable apps

Rated CA App Experience Analytics::

  • Usage analytics: superior
  • Performance analytics: superior
  • Crash analytics: superior

With CA App Experience Analytics, this global 500 bank will:

  • Improve app design and user experience based on real-user insights
  • Improve the quality of the applications their organization delivers
  • Have a faster feedback cycle between operations and development to address performance issues
  • Understand which problems are the most important to address first and are able to quickly triage the issue

To date, this global 500 bank has achieved the following using CA App Experience Analytics:

  • Quickly identifies if an app issue is with the design, code, or infrastructure
  • Better understands our users through usage analytics
  • Fuels collaboration across our organization to enable continuous performance and quality improvements




About This Data

This data was sourced directly from verified users of CA Application Performance Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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