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CA App Experience Analytics Case Study

Attuned Technology Gains Real-User Insight with CA App Experience Analytics

Introduction

This case study of Attuned Technology is based on an October 2016 survey of CA App Experience Analytics customers by TechValidate, a 3rd-party research service.

“With CA App Experience Analytics, we improved the user experience of our applications and gained real-user insight to help quickly understand performance, crashes and errors, and usage patterns across our applications.”

Challenges

Attuned Technology addressed the following challenges with CA App Experience Analytics:

  • Lack of visibility into app crashes and web errors
  • Lack of visibility into app design or navigation flaws

This customer evaluated the following vendors for mobile / web monitoring:

  • AppDynamics
  • New Relic

Use Case

Most valuable CA App Experience Analytics features:

  • User experience analytics for a comprehensive view of the user experience across all apps and platforms
  • Mobile crash and web error analytics

Results

Attuned Technology found CA App Experience Analytics ability to improve digital performance as the most important for their organization.

Attuned rated CA App Experience Analytics on the following:

  • Usage analytics: superior
  • Crash analytics: superior
  • Customizations (e.g. Data Studio): superior

CA App Experience Analytics improved end-user experience: 75% to 50%

With CA App Experience Analytics, this customer will:

  • Improve app design and user experience based on real-user insights
  • Improve the quality of the applications their organization delivers
  • Understand which problems are the most important to address first and are able to quickly triage the issue

To date, Attuned has achieved the following using CA App Experience Analytics:

  • Proactively manage the user experience to create a competitive advantage for our business
  • Better understands our users through usage analytics




About This Data

This data was sourced directly from verified users of CA Application Performance Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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