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Case Study: The Walt Disney Company

Introduction

This case study of The Walt Disney Company is based on a June 2015 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“Use of CA APM has provided the depth of insight needed to substantially reduce downtime with the ability to catch problems early. CA APM has been heavily embraced, customized, and deeply embedded to provide rich perspectives of a very dynamic and complex technology landscape within the company.”

Challenges

  • Solved the following challenges with CA APM:
    • Inconsistent or poor app end-user-experience
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)
    • Distributed IT Ops tools with no complete/integrated app view
    • Customized metrics and views biult in-house specific to business specializations.

Use Case

  • Deployed over 5000 CA Agents/JVMS.
  • Monitors over 500,000 transactions per day with CA APM.

Results

  • Found the following APM features to be most important to their organization:
    • Support for modern languages (such PhP, Ruby, Cassandra, Node.js, etc.)
    • Auto discovered top down, intuative views of business services.
  • Implementing CA APM improved the following:
    • End-user-experience: 50-75%
    • Application performance: 35-50%
    • Preventitive issues : over 75%
    • MTTR for application problems: 50-75%
    • Reduction of time on administration and management: 0-15%
  • The company has seen an improvement in the below areas since adopting CA APM:
    • The organization is able to fix performance issues faster, allowing greater time to deliver new innovation
    • A faster feedback cycle between operations and development to address performance issues
    • The ability to collaborate across stakeholders to determine the root cause of performance issues




About This Data

This data was sourced directly from verified users of CA Application Performance Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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