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CA's IT Monitoring and Analytics Tools Case Study

Hospitality Company Supercharges Incident Response with IT Analytics

Introduction

This case study of a large enterprise hospitality company is based on an April 2017 survey of CA’s IT Monitoring and Analytics Tools customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA has the breadth and depth of monitoring expertise to deliver the cross-correlation of ITOA (IT Ops Analytics) data from the app to infrastructure to the network.”

“CA has supercharged the organization’s ability to accurately respond to any and all incidents regardless of breadth or platform.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA’s IT Monitoring and Analytics Tools:

  • Challenges:
    • Not having a single, integrated view over all IT operations
    • A lack of insight into the customer experience

Use Case

The key features and functionalities of CA’s IT Monitoring and Analytics Tools that the surveyed company uses:

  • IT monitoring areas that ITOA capabilities are important for:
    • App to infrastructure to network correlated monitoring
    • User experience monitoring
    • Application monitoring
    • Infrastructure monitoring (server, cloud, systems, databases, etc.)
    • Network monitoring

Results

The surveyed company achieved the following results with CA’s IT Monitoring and Analytics Tools:

  • Realized benefits of using an ITOA to correlate their data:
    • Gained a single view into customer experience across apps, infrastructure, and network
    • Increased their software quality without sacrificing speed
    • Predicted problems before they impacted the business
  • Important features in an ITOA solution:
    • Full stack visibility with in-context log monitoring and analysis
    • Data correlate across app, infrastructure, and network
    • The ability to scale in high volume environments
    • The ability to operate across various on-premises and cloud based architectures and software types
  • DevOps initiatives accelerated with an ITOA solution:
    • Feeding back important performance insights to development to improve code quality
    • Helping teams see new release performance issues before production
    • Predicting capacity requirements sooner rather than later
    • Providing insights into customer and app experience insights to align dev to business outcomes




About This Data

This data was sourced directly from verified users of CA Application Performance Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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