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TechValidate Research on CA Application Performance Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Application Performance Management. TechValidate stands behind the authenticity of all published data. Learn more »



1,397 Customers Surveyed

10,625 Data Points Collected

525 Published TechFacts

49 Published Charts

121 Published Case Studies



Featured Research Collections for CA Application Performance Management

Curated collections and slideshows of TechValidate research data on CA Application Performance Management.



Selected Research Highlights


CA Technologies Application Synthetic Monitor Customer Testimonial

CA ASM has given us a real window into what users experience surfing our websites.

Emanuele Brunelli, Chief Technology Officer, De Agostini Editore

Florida Department of Transportation Gains Deep Visibility with CA APM 10

Introduction

This case study of Florida Department of Transportation is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“CA APM 10 allows for deep visibility into applications, architectures, transactions, and backends. Also, CA APM 10 provides us with the ability to customize monitoring based on needs.”

Challenges

  • Business challenges addressed with CA APM 10:
    • Inconsistent or poor app end-user-experience
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)
    • A lack of actionable app analytics for planning and deep insight
    • An inability to provide a continuous feedback loop for Dev & Operations
  • Challenges addressed when troubleshooting application performance issues with CA APM 10:
    • A need to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes precede or cause performance issues
    • Hard to spot slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

  • Most valuable CA APM 10 features:
    • Team Center Perspectives that simplify complex app topologies through task relevant views based on attributes
    • Team Center Timeline that improves triage by showing the impact of change and helping them locate where performance problems started
    • APM Command Center that provides simple management of thousands of agents

Results

  • CA APM 10 capabilities most important to the organization:
    • Fast time-to-value when instrumenting agents
    • A simple, easy-to-use design and interface
    • Visualizations on how application changes impact performance
    • Guided steps for triaging application issues
  • Rates CA APM 10 on the following:
    • Ease of use and management: highly effective
    • Nonitoring coverage: highly effective
    • Scalability: very effective
    • Depth and frequency of metrics: highly effective
    • Customizations (e.g. dashboards): highly effective
  • Improved the following with CA APM 10:
    • Improved their end-user-experience: more than 75%
    • Improved application performance: more than 75%
    • Improved proactively preventing issues: more than 75%
    • Improved MTTR for application problems: more than 75%
  • Experienced the following benefits as a result of adopting CA APM 10:
    • Improved the quality of the applications their organization delivers
    • Increased their speed of delivery of new applications
    • Improved how fast they are able to fix performance issues
    • Accelerated their feedback cycle between operations and development to address performance issues
  • CA APM 10 helped achieve the following:
    • Easily deployed and managed application performance management to gain value
    • Proactively manages the user experience to create a competitive advantage for their business
    • Utilized system intelligence through advanced analytics and smart instrumentation for more rapid triage
    • Fueled collaboration across their organization to enable continuous performance and quality improvements
  • Agrees with the following statements:
    • They have improved end user experience and gained better visibility into the applications with CA APM 10

CA Technologies Application Performance Management Case Study

Fortune 500 Financial Services Gains Comprehensive of App Performance

Introduction

This case study of a Fortune 500 financial services company is based on a June 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The selection of CA APM was made prior to my joining the company, but we have evaluated Dynatrace and AppDynamics over the past few years to see how their APM solution compares to CA’s. CA APM has enabled our operations team to get a more comprehensive view of application performance and health for several of our product lines and empowers them to identify and isolate performance problems quickly, which aids in reducing MTTR and ensuring our customers are satisfied with the services we provide.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA APM:

  • Inconsistent or poor app end-user-experience
  • Difficult and long root-cause analysis for app performance issues
  • Long app performance Mean Time To Resolution (MTTR)

Use Case

“CA APM helps our organization speed and simplify the triage of application performance issues.”

Results

The surveyed company achieved the following results with CA APM:

  • Troubleshooting application performance challenges solved by CA APM:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty in knowing when and where to act to solve performance issues
  • Top CA APM capabilities:
    • The ability to proactively manage user experience
    • The ability to visualize application performance across mobile to mainframe
    • The deep diagnostic details on transaction performance
    • The automatic collection of transaction traces
    • The ability to create customized dashboards
    • The broad coverage of application infrastructure components
  • Rates CA APM’s features compared to the competition:
    • Monitoring coverage: highly superior
    • Depth & frequency of metrics: significantly superior
    • Customization (e.g. dashboards): highly superior
    • Scalability: highly superior
  • Improved the following with CA APM:
    • End-user-experience: > 75%
    • Proactively preventing issues: > 75%
  • Benefits realized since adopting CA APM:
    • Improved the quality of the applications their organization delivers
    • Improved the ability to fix performance issues faster
    • A clear understanding of where problems are located and which are the most important to address first
    • Improved the ability to collaborate across their organization to determine the root cause of performance issues

CA's IT Monitoring and Analytics Tools Customer Research

Modern Monitoring Delivers a Single Integrated View

What challenges did you face before adopting CA’s IT monitoring solutions?

No single, integrated view over all IT operations
67%
Poor insight into customer experience
50%
Too much time spent correlating data across silos to create custom reports or dashboards
50%

CA Technologies Application Performance Management Customer Research

Top 3 Reasons to Make the Switch to CA APM

Before switching to CA APM, what challenges were you experiencing?

Difficult and long root-cause analysis for app performance issues
73%
Inconsistent or poor app end-user-experience
51%
Inability to monitor high volume production environments
50%

Florida DoT Improves MTTR More than 75%

Florida Department of Transportation improved MTTR for application problems by more than 75% with CA APM 10.



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About CA Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

CA Application Performance Management Website   CA Technologies Website