TechValidate Research on CA Application Performance Management

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1,397 Customers Surveyed

10,625 Data Points Collected

525 Published TechFacts

49 Published Charts

121 Published Case Studies

Featured Research Collections for CA Application Performance Management

Curated collections and slideshows of TechValidate research data on CA Application Performance Management.

Selected Research Highlights

CA Application Performance Management Case Study

CA APM Helps Global 500 Bank Identify Pain Points


This case study of a Global 500 banking company is based on a January 2017 survey of CA Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Specifically CA APM has helped to identify the pain points in our E2E system. Once when other monitoring systems were not available due to an outage, CA APM was extensively used as the only monitoring tool for close to 5 working days and the results were great.”


The biggest challenges for this global bank when monitoring new applications included:

  • Scaling their monitoring with growth
  • The growing complexities of application infrastructure

Use Case

This global bank plans for deploying applications in the next 12 months include:

  • Private cloud
  • Public cloud from a single provider

They also plan to support the following technologies in the next 12 months:

  • Programming languages (e.g. PhP, Ruby, Google Go)
  • Applications that use public or private APIs

This bank is using the following tools to automate development, deployment, or management processes:

  • Puppet
  • Jenkins


The surveyed company achieved the following results using CA APM to monitor container and cloud applications:

  • Gained 360-degree visibility into their apps, server infrastructure, and containers (all in one place)
  • Improved the ability to pinpoint what was happening and where even if part of their application is in the cloud and other parts are on premise
  • Increased their speed to roll out new services faster to support the business

Rates CA APM’s ability to monitor cloud-native and containerized applications in the following environments when compared to the competition:

  • Amazon Web Services (AWS): superior
  • Jenkins support: superior

CA APM 10 helped improve the following in a hybrid cloud environment:

  • Speed triage of deployment: improved
  • Visibility: improved
  • Their ability to focus on important app issues: improved

Agreed with the following:

  • CA APM helps their organization speed and simplify the triage of application performance issues for every app in any cloud or containerized environment.

CA Technologies Application Synthetic Monitor Customer Fact

Highly Effective Geographical Coverage

Large enterprise computer software company rates CA ASM’s geographical coverage as highly effective.

Jazztel Speeds Up the Detection and Resolution of Incidents with CA APM 10


This case study of Jazztel PLC is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“We have experienced a very positive impact using CA APM 10, as we have seen it speed up the detection and resolution of incidents and the contact with development in which to address them.”


  • Business challenges addressed with CA APM 10:
    • Inconsistent or poor app end-user-experience
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)
    • A lack of actionable app analytics for planning and deep insight
  • Challenges addressed when troubleshooting application performance issues with CA APM 10:
    • Difficulty determining what changes precede or cause performance issues
    • Difficulty knowing when and where to act to solve performance issues

Use Case

  • Most valuable CA APM 10 features:
    • Team Center Perspectives that simplify complex app topologies through task relevant views based on attributes
    • Team Center Timeline that improves triage by showing the impact of change and helping them locate where performance problems started
    • Differential Analysis that helps them quickly recognize problems and understand the most critical and recurrent problems
    • APM Command Center that provides simple management of thousands of agents
    • Smart Instrumentation which automatically collects deep transaction traces


  • CA APM 10 capabilities most important to the organization:
    • Fast time-to-value when instrumenting agents
    • A simple, easy-to-use design and interface
    • Visualizations on how application changes impact performance
    • Enhanced alerting with predictive analytics
  • Rates CA APM 10 on the following:
    • Ease of use and management: very effective
    • Monitoring coverage: very effective
    • Scalability: very effective
    • Depth and frequency of metrics: very effective
    • Customizations (e.g. dashboards): very effective
  • Improved the following with CA APM 10:
    • Improved their end-user-experience: 75-50%
    • Improved application performance: 75-50%
    • Improved proactively preventing issues: more than 75%
    • Improved MTTR for application problems: more than 75%
    • Reduced the time they spent on admin and management tasks: more than 75%
  • Experienced the following benefits as a result of adopting CA APM 10:
    • Improved the quality of the applications their organization delivers
    • Improved how fast they are able to fix performance issues
    • Accelerated their feedback cycle between operations and development to address performance issues
    • Enhanced their understanding of where the problems are and which are the most important to address first
    • Enhanced their understanding of changes that happened which caused a performance issue
    • Improved collaboration across their organization to determine the root cause of performance issues
  • CA APM 10 helped achieve the following:
    • Easily deployed and managed application performance management to gain value
    • Proactively manages the user experience to create a competitive advantage for their business
    • Utilized system intelligence through advanced analytics and smart instrumentation for more rapid triage
    • Fueled collaboration across their organization to enable continuous performance and quality improvements
  • Agrees with the following statements:
    • They have improved end user experience and gained better visibility into the applications with CA APM 10
    • CA APM 10 helps their organization speed and simplify the triage of application performance issues
    • CA APM 10 helps them protect their experts with less need to bring everyone into the war room

AIOps, Machine Learning and Analytics Customer Research

How important are the following AIOps benefits?

Extremely important Very Important Important Not Important

Faster remediation
Reduced operational complexity
Increased automation
Improved user experience

CA Technologies Application Performance Management Customer Statistic

Superior Metrics vs. HP

91% of surveyed customers who evaluated or switched from HP rate CA APM’s depth & frequency of metrics as superior when compared to the competition.


CA Technologies Application Performance Management Customer Research

Improved App Performance Key for Transportation

By approximately what percent did CA APM 10 improve the following?

Over 75% 75-50% 50-35% 35-15% 15-0%

Application performance
Proactively prevent issues

More to Explore

About CA Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

CA Application Performance Management Website   CA Technologies Website