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TechValidate Research on CA Application Performance Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Application Performance Management. TechValidate stands behind the authenticity of all published data. Learn more »



1,397 Customers Surveyed

10,625 Data Points Collected

524 Published TechFacts

49 Published Charts

121 Published Case Studies



Featured Research Collections for CA Application Performance Management

Curated collections and slideshows of TechValidate research data on CA Application Performance Management.



Selected Research Highlights


Phoenix Contact Finds CA APM 10 the Most Important Tool for their DevOps Strategy

Introduction

This case study of Phoenix Contact GMBH & Co. KG is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service.

“CA APM is our most important tool for our DevOps strategy”

Challenges

  • Business challenges addressed with CA APM 10:
    • Inconsistent or poor app end-user-experience
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)
    • An inability to provide a continuous feedback loop for Dev & Operations
  • Challenges addressed when troubleshooting application performance issues with CA APM 10:
    • A need to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes precede or cause performance issues
    • Hard to spot slow growing problems
    • Difficulty knowing when and where to act to solve performance issues

Use Case

  • Most valuable CA APM 10 features:
    • Team Center Perspectives that simplify complex app topologies through task relevant views based on attributes
    • Team Center Timeline that improves triage by showing the impact of change and helping them locate where performance problems started
    • Differential Analysis that helps them quickly recognize problems and understand the most critical and recurrent problems
    • APM Command Center that provides simple management of thousands of agents
    • Smart Instrumentation which automatically collects deep transaction traces
    • Modern application support with added functionality for Java™, .Net, PHP and Node.js

Results

  • CA APM 10 capabilities most important to the organization:
    • A simple, easy-to-use design and interface
    • Visualizations on how application changes impact performance
    • Guided steps for triaging application issues
    • Enhanced alerting with predictive analytics
  • Rates CA APM 10 on the following:
    • Ease of use and management: very effective
    • Monitoring coverage: highly effective
    • Scalability: highly effective
    • Depth and frequency of metrics: highly effective
    • Customizations (e.g. dashboards): very effective
  • Improved the following with CA APM 10:
    • Improved their end-user-experience: 75-50%
    • Improved application performance: more than 75%
    • Improved proactively preventing issues: more than 75%
    • Improved MTTR for application problems: more than 75%
    • Reduced the time they spent on admin and management tasks: more than 75%
  • Experienced the following benefits as a result of adopting CA APM 10:
    • Improved the quality of the applications their organization delivers
    • Increased their speed of delivery of new applications
    • Improved how fast they are able to fix performance issues
    • Accelerated their feedback cycle between operations and development to address performance issues
    • Enhanced their understanding of where the problems are and which are the most important to address first
    • Enhanced their understanding of changes that happened which caused a performance issue
    • Improved collaboration across their organization to determine the root cause of performance issues
  • CA APM 10 helped achieve the following:
    • Proactively manages the user experience to create a competitive advantage for their business
    • Utilized system intelligence through advanced analytics and smart instrumentation for more rapid triage
    • Fueled collaboration across their organization to enable continuous performance and quality improvements
  • Agrees with the following statements:
    • They have improved end user experience and gained better visibility into the applications with CA APM 10
    • CA APM 10 helps their organization speed and simplify the triage of application performance issues
    • CA APM 10 helps them protect their experts with less need to bring everyone into the war room

Dashboards and Alerts Proactively Identify Problems

With CA APM 10 we can:
- Know application status, whether it is up or down
- Generate reports for the application performance
- Create dashboards and alerts so we can proactively identify problems

AnuRanjan Kumar, Technical Consultant, Grid Infocom Pvt Ltd

CA APM Generates Real Improvement

By approximately what percent did implementing CA APM improve the following?

S Over 75% S 50-75% S 35-50% S 15-35% S 0-15%

End-user-experience
Application performance
Proactively prevent issues
MTTR for application problems
Reduce time on admin and mgmt

CA Technologies Application Performance Management Customer Research

Improved App Performance Key for Transportation

By approximately what percent did CA APM 10 improve the following?

S Over 75% S 75-50% S 50-35% S 35-15% S 15-0%

Application performance
End-user-experience
Proactively prevent issues

CA APM Speeds and Simplifies Troubleshooting of Performance Issues

70% of surveyed customers eliminated difficult and time-consuming root-cause analysis for app performance issues by using CA APM.

Telco Equipment Provider Improves Performance

Introduction

This case study of a medium enterprise consumer services company is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Using Telco, we’ve gained visibility into performance issues within the whole environment.”

Challenges

  • Business challenge addressed with CA APM 10:
    • Difficult and long root-cause analysis for app performance issues
  • Challenge addressed when troubleshooting application performance issues with CA APM 10:
    • Difficulty determining what changes precede or cause performance issues

Use Case

  • Most valuable CA APM 10 features:
    • Team Center Timeline that improves triage by showing the impact of change and helping them locate where performance problems started
    • Differential Analysis that helps them quickly recognize problems and understand the most critical and recurrent problems

Results

  • CA APM 10 capabilities most important to the organization:
    • Fast time-to-value when instrumenting agents
    • A simple, easy-to-use design and interface
    • Visualizations on how application changes impact performance
    • Guided steps for triaging application issues
    • Enhanced alerting with predictive analytics
  • Rates CA APM 10 on the following:
    • Ease of use and management: effective
    • Monitoring coverage: very effective
    • Scalability: very effective
    • Depth and frequency of metrics: effective
    • Customizations (e.g. dashboards): very effective
  • Improved the following with CA APM 10:
    • Improved their end-user-experience more than 50%
    • Improved application performance more than 75%
    • Improved proactively preventing issues more than 50%
    • Improved MTTR for application problems nearly 50%
    • Reduced the time they spent on admin and management tasks nearly 50%
  • Experienced the following benefits as a result of adopting CA APM 10:
    • Improved the quality of the applications our organization delivers
    • Enhanced our understanding of where the problems are and which are the most important to address first
  • CA APM 10 helped achieve the following:
    • Easily deployed and managed application performance management to gain value
  • Agrees with the following statement:
    • CA APM 10 helps our organization speed and simplify the triage of application performance issues


More to Explore



About CA Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

CA Application Performance Management Website   CA Technologies Website