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TechValidate Research on CA Application Performance Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of CA Application Performance Management. TechValidate stands behind the authenticity of all published data. Learn more »



1,397 Customers Surveyed

10,625 Data Points Collected

525 Published TechFacts

49 Published Charts

121 Published Case Studies



Featured Research Collections for CA Application Performance Management

Curated collections and slideshows of TechValidate research data on CA Application Performance Management.



Selected Research Highlights


CA's IT Monitoring and Analytics Tools Customer Testimonial

Predict an Issue Before It Happens

Being able to predict an issue before it happens is one of the top benefits from this type of analytics in my opinion. Being able to correlate network application issues is another benefit and fills the gap in what was otherwise a manual troubleshooting operation in past experiences.

System Administrator, Large Enterprise Aerospace & Defense Company

CA Technologies Application Synthetic Monitor Case Study

Large Enterprise Media & Entertainment Company Quickly Resolves Issues with CA ASM

Introduction

This case study of a large enterprise media & entertainment company is based on a June 2016 survey of their customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA ASM, we are able to notice performance issues immediately which enables us to resolve them before our customers are affected.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA Technologies Application Synthetic Monitor:

  • Challenges experienced prior to adopting CA ASM:
    • Inconsistent or poor end-user experiences
    • Root cause diagnosis
    • Monitoring cloud vendors

Use Case

The key features and functionalities of CA Technologies Application Synthetic Monitor that the surveyed company uses:

  • Addresses the following with CA ASM:
    • Verify that SaaS vendors and MSPs are meeting Service level agreements
    • Communicate application performance to key stakeholders (users, developers and executive management)
  • Rates CA ASM on the following:
    • Ease of use and management: very effective
    • Monitoring coverage: highly effective
    • Depth & frequency of metrics: highly effective
    • Integration with CA APM: highly effective
    • Geographical coverage: highly effective

Results

The surveyed company achieved the following results with CA Technologies Application Synthetic Monitor:

  • Benefits achieved with CA ASM:
    • Visibility into cloud-based applications outside enterprise control
    • The ability to pinpoint problems through comprehensive browser-based end-user perspective to provide optimal experience
  • Cites the following as the CA ASM capabilities that are most important to their organization:
    • Synthetic transaction monitoring
    • Real browser monitoring
  • Improved the following with CA ASM:
    • Their end-user-experience: up to 15%
    • Application performance: up to 15%
    • Their ability to proactively prevent issues: 35-50%
    • MTTR for application problems: up to 15%
    • Their ability to reduce time on admin and management: 15-35%
  • Achieved the following with CA ASM:
    • Replicate real-user transactions to provide up-to-the-minute insight into user experience
    • Identify and resolve problem root causes before users are affected (manage end-user experience proactively)
    • Understand global user experience anytime, anywhere (understand user experience by geography)
    • Deliver application response times that users expect

Fortune 500 Health Care Provider Speeds Up and Simplifies Triage

Introduction

This case study of a Fortune 500 health care company is based on a March 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Business challenges addressed with CA APM 10:
    • Inconsistent or poor app end-user-experience
    • Difficult and long root-cause analysis for app performance issues
    • Long app performance Mean Time To Resolution (MTTR)
  • Challenges addressed when troubleshooting application performance issues with CA APM 10:
    • A need to pull in too many experts into a war room to resolve problems
    • Difficulty determining what changes precede or cause performance issues
    • Hard to spot slow growing problems

Use Case

  • Most valuable CA APM 10 features:
    • Smart Instrumentation which automatically collects deep transaction traces
    • Modern application support with added functionality for Java™, .Net, PHP and Node.js

Results

  • CA APM 10 capabilities most important to the organization:
    • Fast time-to-value when instrumenting agents
    • A simple, easy-to-use design and interface
    • Support for modern technologies (e.g. PhP, Ruby, Cassandra, Node.js, Docker, Cloud Foundry)
    • Visualizations on how application changes impact performance
    • Enhanced alerting with predictive analytics
  • Rates CA APM 10 on the following:
    • Ease of use and management: effective
    • Monitoring coverage: effective
    • Scalability: effective
    • Depth and frequency of metrics: very effective
    • Customizations (e.g. dashboards): very effective
  • Experienced the following benefits as a result of adopting CA APM 10:
    • Improved the quality of the applications their organization delivers
    • Improved how fast they are able to fix performance issues
    • Improved collaboration across their organization to determine the root cause of performance issues
  • CA APM 10 helped achieve the following:
    • Easily deployed and managed application performance management to gain value
    • Fueled collaboration across their organization to enable continuous performance and quality improvements
  • Agrees with the following statement:
    • CA APM 10 helps our organization speed and simplify the triage of application performance issues

CA APM Helps Differentiate your Business in the App Economy

By approximately what percent did implementing CA APM improve the following?

Over 75% 50-75% 35-50% 15-35% 0-15%

End-user-experience
Application performance
Proactively prevent issues
MTTR for application problems
Reduce time on admin and mgmt

Top 3 APM 10 Capabilities

Which new CA APM 10 features have you found to be the most valuable?

Differential Analysis that helps you quickly recognize problems and understand the most critical and recurrent problems
56%
Smart Instrumentation which automatically collects deep transaction traces
56%
Team Center Perspectives that simplify complex app topologies through task relevant views based on attributes
41%
Modern application support with added functionality for Java™, .Net, PHP and Node.js
39%
Team Center Timeline that improves triage by showing the impact of change and helping you locate where performance problems started
39%

CA Application Performance Management Customer Statistic

Increase App Supportability

70% of customers who selected CA APM over New Relic agree, CA APM has helped increase the supportability of their applications by detecting performance problems early and often.

70%


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About CA Application Performance Management

Application performance management solutions from CA Technologies empower businesses to deliver business services across physical, virtual, cloud and mainframe environments.

CA Application Performance Management Website   CA Technologies Website