TechValidate Research on CA API Management


Case Study: S&P 500 Professional Services Company

Introduction

This case study of a S&P 500 professional services company is based on a June 2015 survey of CA Technologies API Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Primary business goals of API Management project:
    • Retain existing customers and reduce churn
    • Differentiate service delivery
    • Develop new markets and create new revenue streams
  • Primary digital initiatives for API Management project:
    • Expand engagement with the Internet of Things/Industrial Internet
    • Open up data securely and capture new markets
    • Unlock the value of data and optimize the value chain
  • Uses digital transformation via separate, discrete initiatives (not always coordinated).

Use Case

  • Areas digital transformation investments are directed:
    • Solutions to integrate and optimize activity across digital channels
  • Systems/environments that will be integrated with CA API Management:
    • Enterprise data (databases, data warehouses)

Results

  • Solved the following operational challenges after deploying API management:
    • Adopt new business channels quickly
  • API programs benefited business by:
    • Opening up of new markets
    • Creation of new routes to market
    • Creation of new business models
  • Achieved significant measurable benefits from:
    • New income streams
    • Customer acquisition
  • Took 5 – 8 weeks to go live with their first API Management project.




About This Data

This data was sourced directly from verified users of CA API Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on CA API Management