TechValidate Research on CA API Management


Case Study: Fortune 500 Automotive & Transport Company

Introduction

This case study of a Fortune 500 automotive & transport company is based on a June 2015 survey of CA Technologies API Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Primary business goal of API Management project:
    • Differentiate service delivery
  • Primary digital initiative for API Management project:
    • Provide an omni-channel experience
  • Uses digital transformation as a fundamental part of everything they do.

Use Case

  • Area digital transformation investments are directed:
    • Infrastructure and tools to improve user experience
  • Systems/environments that will be integrated with CA API Management:
    • CRM systems (Siebel, Salesforce.com, MS Dynamics)
    • Legacy systems

Results

  • Solved the following operational challenge after deploying API management:
    • Improved business / resource agility
  • API programs benefited business by:
    • Replacing legacy tools




About This Data

This data was sourced directly from verified users of CA API Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on CA API Management