TechValidate Research on CA API Management

Introduction

This case study of TransUnion LLC is based on a June 2015 survey of CA Technologies API Management customers by TechValidate, a 3rd-party research service.

Challenges

• Primary business goals of API Management project:
  • Retain existing customers and reduce churn
  • Improve operational efficiency and agility
  • Shift IT from a cost center to a profit center
  • Improve employee productivity through a better IT experience
• Primary digital initiatives for API Management project:
  • Open up data securely and capture new markets
  • Unlock the value of data and optimize the value chain
• Uses digital transformation as a fundamental part of everything they do.

Use Case

• Areas digital transformation investments are directed:
  • Solutions to integrate and optimize activity across digital channels
  • Advanced analytics to understand and predict customer behavior
  • Adoption of Software as a Service to gain rapid access to digital capability
• Systems/environments that will be integrated with CA API Management:
  • Mobile
  • Cloud/IoT/Industrial Internet
  • Enterprise data (databases, data warehouses)

Results

• Solved the following operational challenges after deploying API management:
  • Increased development velocity/project execution speed
  • Extended the brand reach into new markets
  • Improved data protection of critical corporate/customer information
  • Allowed integration with mobile employees/customers / partners
  • Met regulatory compliance standards
• API programs benefited business by:
  • Opening up of new markets
  • Ability to attack and defend quickly
  • Ability to act quickly on opportunities
• Achieved significant measurable benefits from:
  • Customer acquisition
  • Customer retention
  • Overall revenue
• Took > 3 months to go live with their first API Management project.