TechValidate Research on CA API Management


Case Study: Trans Union Llc

Introduction

This case study of TransUnion LLC is based on a June 2015 survey of CA Technologies API Management customers by TechValidate, a 3rd-party research service.

“Migrating from legacy technology and networks to APIs has produced greater impact in terms of customer reliability, ability to perform under reduced costs, and sustaining the performance over time. The CA API Gateway level security has satisfied the security measures and offered new ways for customers to integrate with using clean and efficient mechanisms.”

Challenges

  • Primary business goals of API Management project:
    • Retain existing customers and reduce churn
    • Improve operational efficiency and agility
    • Shift IT from a cost center to a profit center
    • Improve employee productivity through a better IT experience
  • Primary digital initiatives for API Management project:
    • Open up data securely and capture new markets
    • Unlock the value of data and optimize the value chain
  • Uses digital transformation as a fundamental part of everything they do.

Use Case

  • Areas digital transformation investments are directed:
    • Solutions to integrate and optimize activity across digital channels
    • Advanced analytics to understand and predict customer behavior
    • Adoption of Software as a Service to gain rapid access to digital capability
  • Systems/environments that will be integrated with CA API Management:
    • Mobile
    • Cloud/IoT/Industrial Internet
    • Enterprise data (databases, data warehouses)

Results

  • Solved the following operational challenges after deploying API management:
    • Increased development velocity/project execution speed
    • Extended the brand reach into new markets
    • Improved data protection of critical corporate/customer information
    • Allowed integration with mobile employees/customers / partners
    • Met regulatory compliance standards
  • API programs benefited business by:
    • Opening up of new markets
    • Ability to attack and defend quickly
    • Ability to act quickly on opportunities
  • Achieved significant measurable benefits from:
    • Customer acquisition
    • Customer retention
    • Overall revenue
  • Took > 3 months to go live with their first API Management project.




About This Data

This data was sourced directly from verified users of CA API Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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