TechValidate Research on CA API Management

Introduction

This case study of Patient Engagement Advisors is based on a June 2015 survey of CA Technologies API Management customers by TechValidate, a 3rd-party research service.

Challenges

• Primary business goals of API Management project:
  • Improve operational efficiency and agility
  • Link IT projects to revenue generating initiatives
  • Improve employee productivity through a better IT experience
• Primary digital initiatives for API Management project:
  • Accelerate mobile app development
  • Open up data securely and capture new markets
• Uses digital transformation through ad hoc activity worked into other projects.

Use Case

• Areas digital transformation investments are directed:
  • Development of apps and services focused on digital channels
  • Infrastructure and tools to accelerate software development/delivery
  • Infrastructure and tools to improve user experience
• Systems/environments that will be integrated with CA API Management:
  • Mobile
  • Cloud/IoT/Industrial Internet
  • Sensors/devices
  • Enterprise data (databases, data warehouses)

Results

• Solved the following operational challenges after deploying API management:
  • Increased development velocity/project execution speed
  • Improved data protection of critical corporate/customer information
  • Allowed integration with mobile employees/customers / partners
  • Adopt new business channels quickly
• API programs benefited business by:
  • Ability to act quickly on opportunities
• Achieved significant measurable benefits from:
  • Customer acquisition
  • Customer retention
• Took 5 – 8 weeks to go live with their first API Management project.