TechValidate Research on CA API Management


Case Study: Patient Engagement Advisors

Introduction

This case study of Patient Engagement Advisors is based on a June 2015 survey of CA Technologies API Management customers by TechValidate, a 3rd-party research service.

“CA API Management has improved our development velocity for creating mobile applications and data integration.”

Challenges

  • Primary business goals of API Management project:
    • Improve operational efficiency and agility
    • Link IT projects to revenue generating initiatives
    • Improve employee productivity through a better IT experience
  • Primary digital initiatives for API Management project:
    • Accelerate mobile app development
    • Open up data securely and capture new markets
  • Uses digital transformation through ad hoc activity worked into other projects.

Use Case

  • Areas digital transformation investments are directed:
    • Development of apps and services focused on digital channels
    • Infrastructure and tools to accelerate software development/delivery
    • Infrastructure and tools to improve user experience
  • Systems/environments that will be integrated with CA API Management:
    • Mobile
    • Cloud/IoT/Industrial Internet
    • Sensors/devices
    • Enterprise data (databases, data warehouses)

Results

  • Solved the following operational challenges after deploying API management:
    • Increased development velocity/project execution speed
    • Improved data protection of critical corporate/customer information
    • Allowed integration with mobile employees/customers / partners
    • Adopt new business channels quickly
  • API programs benefited business by:
    • Ability to act quickly on opportunities
  • Achieved significant measurable benefits from:
    • Customer acquisition
    • Customer retention
  • Took 5 – 8 weeks to go live with their first API Management project.




About This Data

This data was sourced directly from verified users of CA API Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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