TechValidate Research on CounterPath Bria Teams

22 TechFacts


CounterPath Bria Teams Customer Testimonial

At the beginning of COVID-19 it worked in every home without any problems. The whole sales team was productive from day 1 on.

Florian Kaußner, Accounting Manager, Building Radar GmbH

CounterPath Bria Teams Customer Testimonial

Our team solely relied upon Skype for our weekly meetings. We have two offices, one in UAE and the other in Pakistan. It wasn’t easy to have our meetings and there were always some or the other problems with Skype. Since we purchased Bria Teams, those problems have gone away, and now we can have our meetings without any connection issues!

Hammad Khan, Sales Representative & IT Manager, Athar Ecommerce Solutions FZE

CounterPath Bria Teams Customer Testimonial

Allowed us to roll out softphones with only a simple username and password which didn’t confuse the poor sales people with ‘what do I type in SIP Server’ and other painful questions. All centrally managed.

Next Telecom, Network Engineering, NEXT TELECOM

CounterPath Bria Teams Customer Testimonial

As the COVID-19 pandemic was spreading around the world, we had to switch to home office and we needed reliable and easy to use VoIP client for the purpose. After some research and recommendations we chose your product. We were abe to switch to it (order, install, configure and provision the separate clients) in a matter of 1 – 3 hours, which allowed us to speed up our transition to work from home mode.

Network Engineering , Medium Enterprise Telecommunications Services Company

CounterPath Bria Teams Customer Testimonial

Prior to Bria Teams we were using other softphone solutions and those chosen were not acceptable. When we switched to Bria Teams we saw immediate improvements over other solutions and have not looked back.

IT Manager, Medium Enterprise Computer Software Company

CounterPath Bria Teams Customer Testimonial

We use Bria Teams for our VoIP dialer in our call center. Using Bria with our cloud VoIP provider and CRM allows us to have the same experience whether working in our office or having our workers work remotely.

Tom Dean, IT Manager, Marketopia

CounterPath Bria Teams Customer Statistic

100% of surveyed organizations who evaluated Zoiper prior to using Bria Teams said they have improved usage of existing and legacy VoIP investments.

100%

CounterPath Bria Teams Customer Satisfaction Rating

Brett Steensma, a Business Operations at Globalgear, Inc., would be likely to recommend CounterPath Bria Teams for this reason:

Very easy to use, works extremely well with VOIP softphone technology. Even in Africa!

CounterPath Bria Teams Customer Satisfaction Rating

An Operations Manager at a small business industrial manufacturing company would be likely to recommend CounterPath Bria Teams for this reason:

This has been a great addition to our operations, allowing our local and international teams better access to customers and to each other.

CounterPath Bria Teams Customer Statistic

67% of surveyed organizations use Bria Team’s internal calls (within organization) features regularly (few/day).

67%

CounterPath Bria Teams Customer Statistic

78% of surveyed organizations use Bria Team’s outbound calls features regularly (few/day).

78%

CounterPath Customer Satisfaction

83% of surveyed organizations are likely to recommend Bria Teams.*

83%

CounterPath Customer Statistic

43% of Bria Teams administrators reported that they cut set-up time by more than half when using Bria Team’s admin portal to provision and manage their team.

CounterPath Customer Statistic

95% of organizations who had considered Skype for Business agreed that Bria Teams (formerly Bria X) makes on-boarding and managing users simple and easy when compared to competitive solutions.

CounterPath Customer Statistic

96% of organizations who considered Zoiper had agreed that Bria Teams (formerly Bria X) makes on-boarding and managing users simple and easy when compared to competitive solutions.

CounterPath Customer Statistic

97% of surveyed organizations agreed that Bria Teams makes on-boarding and managing users simple and easy, compared to competitive solutions.

97%

CounterPath Customer Testimonial

Why was Bria Teams selected?

We were in a rush to implement Bria Teams but it was easy to deploy. The very intuitive interface was also comfortable to work with for our call agents.

Miguel Lemen, IT Manager, Atel

CounterPath Customer Testimonial

With our old PBX+Landlines, it was expensive to fix problems or change settings and we had limited features. With Bria Teams, we can maintain the system in-house and do more than previously, including working from different locations.

Consultant, Small Business Computer Services Company

CounterPath Customer Testimonial

We started a “Work From Home Day” for deserving team members and this allowed them to still make and receive calls as if they were in the office. Our system is also able to track the calls where we could not when they used personal cell phones.

Scott Brown, Director of Marketing, Avery partners

CounterPath Customer Statistic

46% of surveyed organizations evaluated Bria Teams to address challenges with switching over to a softphone from hardphones.

46%

CounterPath Customer Statistic

65% of surveyed organizations evaluated Bria Teams to address challenges with deploying a remote working solution.

65%

CounterPath Customer Statistic

76% of organizations agreed that by using Bria Teams, they were able to boost their productivity.

76%



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