TechValidate Research on CounterPath Bria Teams

1 Case Study

CounterPath Case Study

Avery Partners


This case study of Avery partners is based on a November 2018 survey of CounterPath customers by TechValidate, a 3rd-party research service.

“We started a “Work From Home Day” for deserving team members and this allowed them to still make and receive calls as if they were in the office. Our system is also able to track the calls where we could not when they used personal cell phones."

“Bria Teams (formerly Bria X) makes on-boarding and managing users simple and easy, compared to competitive solutions.”


The business challenges that led the profiled company to evaluate and ultimately select CounterPath:

  • Evaluated Bria Teams to address challenges with the following:
    • Their organization using too many different communication solutions
    • Using hard phones needing to switch over to a softphone
    • Looking for a solution to work remotely
  • Evaluated the following solutions, prior to purchasing Bria Teams:
    • Skype for Business

Use Case

The company uses it to communicate with each other via messenger and sometimes transfer a file.

Key features and functionalities that the company used regularly (a few times per day):

  • Making outbound calls
  • Calling internally
  • Instant messaging

Key features and functionalities that the company used occasionally (a few times per week):

  • Video calling
  • Screen-sharing


The surveyed company achieved the following results with CounterPath:

  • Features of Bria Teams (formerly Bria X) valued the most compared against competitive solutions:
    • Reliable voice quality
    • Centralized admin portal for user configuration & setup
    • Support on multiple devices (Android, iOS, Mac, Windows)
    • Simple, straight forward pricing
  • Using Bria Teams admin portal to provision and manage their team, they saved up to 75% in comparison to setting up individual users and devices.

“YES, it works well for the small group we have here. Great features and easy to use.”

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