TechValidate Research on CounterPath Bria Teams

These pages present data that TechValidate has sourced via direct research with verified customers and users of CounterPath Bria Teams. TechValidate stands behind the authenticity of all published data. Learn more »

316 Customers Surveyed

2,350 Data Points Collected

22 Published TechFacts

6 Published Charts

1 Published Case Study

Selected Research Highlights

CounterPath Customer Research

Which of the following other solutions did Bria Teams administrator evaluate prior to selecting Bria Teams?

Skype for Business
Broadsoft UC One

CounterPath Bria Teams Customer Testimonial

Allowed us to roll out softphones with only a simple username and password which didn’t confuse the poor sales people with ‘what do I type in SIP Server’ and other painful questions. All centrally managed.

Next Telecom, Network Engineering, NEXT TELECOM

CounterPath Customer Research

Assessing Bria Teams main feature usage among organizations:

Please rate your organization’s usage frequency of the following Bria Teams features.

Regularly (few/day) Occasionally (few/week) Seldomly (few/month) Never

Making outbound calls
Calling internally
Video calling
Instant messaging

CounterPath Case Study

Avery Partners


This case study of Avery partners is based on a November 2018 survey of CounterPath customers by TechValidate, a 3rd-party research service.

“We started a “Work From Home Day” for deserving team members and this allowed them to still make and receive calls as if they were in the office. Our system is also able to track the calls where we could not when they used personal cell phones."

“Bria Teams (formerly Bria X) makes on-boarding and managing users simple and easy, compared to competitive solutions.”


The business challenges that led the profiled company to evaluate and ultimately select CounterPath:

  • Evaluated Bria Teams to address challenges with the following:
    • Their organization using too many different communication solutions
    • Using hard phones needing to switch over to a softphone
    • Looking for a solution to work remotely
  • Evaluated the following solutions, prior to purchasing Bria Teams:
    • Skype for Business

Use Case

The company uses it to communicate with each other via messenger and sometimes transfer a file.

Key features and functionalities that the company used regularly (a few times per day):

  • Making outbound calls
  • Calling internally
  • Instant messaging

Key features and functionalities that the company used occasionally (a few times per week):

  • Video calling
  • Screen-sharing


The surveyed company achieved the following results with CounterPath:

  • Features of Bria Teams (formerly Bria X) valued the most compared against competitive solutions:
    • Reliable voice quality
    • Centralized admin portal for user configuration & setup
    • Support on multiple devices (Android, iOS, Mac, Windows)
    • Simple, straight forward pricing
  • Using Bria Teams admin portal to provision and manage their team, they saved up to 75% in comparison to setting up individual users and devices.

“YES, it works well for the small group we have here. Great features and easy to use.”

CounterPath Customer Statistic

95% of organizations who had considered Skype for Business agreed that Bria Teams (formerly Bria X) makes on-boarding and managing users simple and easy when compared to competitive solutions.

More to Explore

About CounterPath Bria Teams

Bria Teams helps you regain productivity by streamlining all team communications into one application.

CounterPath Bria Teams Website   CounterPath Website